Director of Marketplace Operations & Growth

Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world’s only full-service destination for photo, video, and electronics. We’re more than a retailer—we’re a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don’t just support creativity—we live it. Join a team that’s shaping the future of how the world captures, creates and connects. OurLeadership Principles Growth Mindset: We set high standards, embrace failure, and are open to change. Be Customer-Centered: We focus on the end-to-end customer experience. Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts. Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. Be Humble & Respectful: We assume positive intent, listen actively, and support one another. What You'll Do We are looking for a Director of Marketplace Operations & Growth to lead our entire Marketplace organization across multiple brands - the team responsible for how we sell, list, and grow across every marketplace channel we operate on, and for scaling that footprint to new marketplaces as we grow. Today, this function is split across three groups: A Technical Marketplace Manager who runs day-to-dayoperations — marketplace relationships, technical integrations,and posting/listing rates. A Business Manager, with 2 direct reports, who drives salesgrowth — ad spend, kitting, and value-add merchandising. A team of 6 handling execution-level work — data entry, casemanagement, and troubleshooting to keep SKUs live andcompliant. This role sits above all three groups. You will own the big picture: setting marketplace strategy, holding every team accountable to clear metrics, unblocking technical issues that stall the team, and identifying where to invest next to drive growth. You are equally comfortable in a strategy meeting about which new marketplace to launch on and in a technical conversation about why a feed is failing to sync. Responsibilities Strategy & Growth Set and execute the yearly budget for Revenue & Net Profit acrossall marketplaces and brands. Define where it makes sense to invest more within eachmarketplace, and which new marketplaces to launch on. Set net profit targets and shipping rules to drive both sales and netprofit. Identify and evaluate new growth opportunities acrossmarketplaces, categories, and SKUs. Build the business case (with data) for every major investment decision — this role is highly analytical, not just directional. Team Leadership & Accountability Manage and hold accountable the Technical Marketplace Manager,the Business Manager, and (directly or indirectly) theoperations/data entry team. Set clear goals, KPIs, and SLAs for each function and reviewperformance regularly. Resolve cross-team bottlenecks — e.g., when a technical issue is blocking a sales initiative, or when operations capacity is limitingSKU growth. Be the escalation point when a team hits a dead end — diagnoseroot cause and decide the path forward. Marketplace Relationships & Compliance Oversee marketplace relationship management and high-levelnegotiations (rates, terms, program access). Ensure all marketplaces maintain healthy account health/ratingsand that SLAs are consistently met. Ensure the team stays current on and compliant with eachmarketplace’s specific listing rules and requirements. Technical Oversight Work with the Technical Marketplace Manager on integrationissues, channel engine configuration, and feed/posting problems ata strategic level — you don’t need to write the fix yourself, but youneed enough technical fluency to diagnose issues, ask the rightquestions, and evaluate whether the team’s proposed solution issound. Ensure integrations scale as new marketplaces and SKU volumeare added. Sales & Catalog Growth Drive initiatives to maximize the number of SKUs live and sellableacross all marketplaces. Oversee ad spend strategy and effectiveness (executed by theBusiness Manager’s team). Oversee kitting and value-add merchandising strategy to increasemargin and sell-through. Ensure shipping method rules and existing internal policies (NPrules) are followed and continually refined. Private Brands Drive growth of our private brand portfolio — both deepeningpresence in existing categories and expanding into new ones. Identify white space and opportunity for new private brandproducts/lines based on marketplace and category performancedata. Ensure private brand SKUs get the same rigor on listing quality,compliance, and sell-through as the rest of the catalog. Cross-Functional Collaboration Partner closely with Merchandising on category strategy, privatebrand expansion, and product assortment decisions. Partner with Customer Service to ensure marketplace policies,returns, and SLAs support a strong customer experience. Partner with IT on integrations, channel engine capabilities, andtechnical roadmap to support marketplace growth. Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities. What Will Help You Thrive Proven leadership experience managing managers and cross functionalteams, ideally within eCommerce, marketplace operations, or retail. Strong analytical skills — comfortable using data to justifywhere to invest, spot underperformance, and prioritize competinginitiatives. Working technical fluency — you don’t need to be an engineer,but you should be able to understand integration/API/feed issueswell enough to work productively with a technical team and knowwhen something doesn’t add up. Growth mindset — a track record of identifying and acting onnew opportunities, not just maintaining existing operations. Operational rigor — experience setting KPIs/SLAs and holdingteams accountable to them. Marketplace experience strongly preferred — hands-on familiarity with platforms like Amazon Seller, WalmartMarketplace, eBay, or similar, along with channel/feedmanagement tools. Strong problem-solving instincts — able to get to root cause whensomething stalls, rather than staying stuck at "it's broken." Background in both the technical/operations side and thesales/growth side of eCommerce. This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. Pay range for this role: $180,000 — $210,000 USD #J-18808-Ljbffr Creatorsworkhere