Host/Hostess (Part-Time/Seasonal) - Petit Ermitage

Job Description

Job Description

Job Summary

We’re seeking an energetic and detail-oriented Host/Hostess to join our service team at Petit Ermitage , hotel known for its warmth, charm, and elevated guest experience.

The Host/Hostess serves as the first and last point of contact for guests, creating a warm, welcoming, and memorable arrival and departure experience. This role is responsible for managing reservations, coordinating seating flow, and ensuring exceptional service standards are upheld from the moment guests enter the rooftop.

Responsibilities

• Provide a positive first impression for each and every guest to the Hotel.

• Greet all guests with genuine warmth, professionalism, and a gracious demeanor upon arrival.

• Manage reservations and waitlists efficiently, utilizing reservation systems and maintaining accurate seating charts.

• Escort guests to tables while presenting menus and highlighting any special offerings.

• Maintain clear communication with servers and management to ensure smooth table turnover and balanced service flow.

• Monitor dining room activity to anticipate guest needs and support service teams as needed.

• Answer phone calls promptly, providing accurate information regarding hours, availability, and restaurant offerings.

• Maintain cleanliness and organization of the host stand and entrance area at all times.

• Thank guests sincerely upon departure, inviting them to return for future visits.

• Assist with opening and closing duties, including preparing menus, signage, side-work and reservation logs.

• Adhere to the highest standards of sanitation and safety, reflecting a commitment to excellence and guest well-being.

• Other duties as assigned.

What We’re Looking For

• Minimum one year experience as a Host/Hostess, guest services, or similar role preferred.

• Guest-centric mindset with a passion for hospitality.

• Excellent communication and interpersonal skills.

• Professional appearance and demeanor.

• Ability to remain composed and courteous in a fast-paced environment.

• Strong organizational and multitasking abilities.

• Basic knowledge of reservation systems (e.g., OpenTable) is a plus.

• Strong teamwork and communication skills.

• While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk or hear.

• Standing or walking during entire shift.

• Flexible scheduling availability includes evenings, weekends, and holidays.

Why Join Petit Ermitage

• Work in one of Los Angeles’ most unique boutique hotel environments.

• Supportive and collaborative guest services team.

• Opportunities to grow within hotel operations.

• Competitive pay and consistent scheduling.

• Staff meals and employee perks.

Schedule & Compensation

• Shift: AM/PM (M, T, W, Th)

• Additional shifts may be available based on business needs and operational requirements.

• Availability: Must be flexible to accomodate occasional schedule changes, special events, and business needs.

• Compensation: Competitive hourly rate of $20.87 - $22.00, commensurate with experience and qualifications. This position may be eligible to participate in tip-pooling program.

To Apply

If you enjoy creating a warm first impression, keeping operations running smoothly, and being part of a service-focused team, we would love to meet you. Please apply directly by visiting our careers page at PetitErmitage.com

Petit Ermitage is an Equal Opportunity Employer: Minorities / Females / Veterans / Disabled.