Service Technician

Job Description

Job Description

Position Summary

The Low Voltage Technician is responsible for installing, testing, troubleshooting, maintaining, and repairing low voltage systems in commercial, industrial, and institutional environments. This role supports both new construction and service-related projects by ensuring low voltage systems are installed correctly, function properly, and meet customer expectations and applicable safety standards.

The Low Voltage Technician serves as a technical resource for system installation, inspections, troubleshooting, and repairs. This individual is responsible for identifying system issues, performing corrective actions, documenting completed work, and ensuring all systems operate in compliance with manufacturer requirements, industry standards, and applicable codes.

Essential Duties and Responsibilities

• Install, terminate, test, troubleshoot, and repair fire alarm systems and related components.
• Install and service fire alarm control panels, notification devices, initiating devices, modules, detectors, and related infrastructure.
• Perform system testing, inspections, commissioning, and troubleshooting activities.
• Diagnose and resolve fire alarm system issues in both new construction and service environments.
• Read and interpret construction drawings, riser diagrams, wiring diagrams, schematics, and fire alarm system documentation.
• Perform device installation, wiring, programming support, and system verification.
• Identify deficiencies and communicate recommended solutions to customers, project managers, and supervisors.
• Complete service reports, inspection documentation, testing records, and project closeout documentation accurately.
• Respond to service calls and provide timely technical support in the field.
• Communicate professionally with customers, contractors, inspectors, and internal teams.
• Maintain compliance with company safety policies, NFPA standards, manufacturer requirements, and local codes.
• Perform other duties as assigned.

CompetenciesEnsures Accountability

• Takes ownership of assigned projects, service calls, and system performance.
• Completes work accurately, safely, and according to project requirements.
• Maintains proper documentation and follows established processes.
• Demonstrates attention to detail and commitment to quality workmanship.

Customer Focus

The Low Voltage Technician demonstrates a strong commitment to customer satisfaction by providing reliable service, clear communication, and professional support. This individual understands customer needs, identifies solutions, and builds trust through responsive service and high-quality workmanship.

Action Oriented

• Responds quickly to service needs and changing priorities.
• Demonstrates confidence when troubleshooting complex system issues.
• Takes initiative to resolve problems and improve system performance.
• Maintains professionalism in fast-paced service environments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required.

Education and/or Experience

The ideal candidate will have experience installing, servicing, testing, and troubleshooting low voltage systems in commercial, industrial, or institutional environments.

Preferred qualifications include:

• Experience installing, terminating, testing, and troubleshooting low voltage systems.
• Knowledge of low voltage systems and related devices, equipment, and infrastructure.
• Ability to read and interpret construction drawings, wiring diagrams, riser diagrams, schematics, and system documentation.
• Understanding of applicable codes, industry standards, and best practices for low voltage systems.
• Experience performing system testing, inspections, commissioning, and troubleshooting.
• Experience with low voltage systems such as access control, security, CCTV, structured cabling, communications, audio/visual, or similar systems.
• Manufacturer certifications are preferred but not required.
• Ability to independently troubleshoot and resolve system issues in both new construction and service environments.
• Experience using testing equipment, meters, and diagnostic tools.
• Valid driver's license with a clean driving record.

Language, Interpersonal & Leadership Skills

The successful candidate must possess strong verbal and written communication skills and be able to communicate effectively with customers, project managers, inspectors, and team members.

The ability to read and interpret technical documentation, safety procedures, installation manuals, and project specifications is required.

Mathematical Skills

Basic mathematical skills are required, including the ability to perform measurements, calculate material requirements, interpret system layouts, and verify installation requirements.

Computer Skills

Candidates should be comfortable using tablets, smartphones, and electronic work order systems for:

• Time entry
• Service documentation
• Reviewing project drawings
• Completing inspection reports
• Recording testing results
• Accessing technical documentation

Experience with electronic service management software is preferred.

Physical Demands

The physical demands are representative of those required to successfully perform the essential functions of this position.

The employee will regularly:

• Stand, walk, climb, kneel, crouch, crawl, and work in confined spaces.
• Work from ladders, lifts, rooftops, and elevated structures.
• Install and terminate wiring, devices, panels, and equipment.
• Lift and carry up to 50 pounds regularly and heavier materials with assistance.
• Operate hand tools, power tools, testing equipment, and diagnostic instruments.
• Perform repetitive hand movements requiring fine motor skills.

Specific vision requirements include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This is a field-based position supporting commercial, industrial, and institutional fire alarm projects. Work is performed indoors and outdoors and may include active construction sites, occupied facilities, mechanical rooms, equipment spaces, and elevated work areas.

The position requires the use of personal protective equipment (PPE), adherence to OSHA regulations and company safety standards, and flexibility to work overtime, after-hours service calls, inspections, and emergency response situations as project needs require.