Endoscopy Tech - Endoscopy Lab

POSITION SUMMARY:

The Endoscopy Technician demonstrates skills in participating with the care of the patient undergoing diagnostic Endoscopy procedures. In coordination with other members of the Endoscopy team, the Endoscopy Technician assists with care based on; physician’s orders, policies, procedures, established standards and administrative policies.

POSITION RESPONSIBILITIES:

STANDARD I – Customer Service/Communication/Interpersonal Skills

• Strives to exceed expectations of internal and external customers: Patients, families, physicians, colleagues, visitors and vendors.
• Demonstrates appropriate communication skills in all interactions.
• Interacts with others in a spirit of teamwork and cooperation.
• Anticipates and provides resolution to issues based on the needs and expectations of our customers. Channels concerns appropriately through chain of command; deals with conflict appropriately, timely and privately.
• Treats others with respect at all times; maintains a work environment free of harassment, hostility, threats or violence.

STANDARD II – Job Knowledge/Productivity/Initiative

• Maintains certifications, education and development appropriate for position.
• Completes position responsibilities by following established guidelines and protocols within the appropriate time frame.
• Demonstrates a thorough knowledge of work practices/responsibilities/establishing priorities and roles in emergency procedures.
• Demonstrates self‑direction, flexibility, professional development and willingness to master new skills.
• Has the ability to accept and act upon suggestions for improved performance.
• Completes all requires orientation and annual updates as appropriate to clinical placements.
• Knowledgeable of standards of practice as outlined in professional practice organizations related to clinical setting.

STANDARD III – Vendor/Hospital/Department Policies & Procedures

• Supports, implements and ensures compliance with all Vendor/Hospital and regulatory/accrediting agency standards, regulations and policies and procedures.
• Ensures accuracy, timeliness and completeness of documentation and work performed per Hospital policy.
• Utilizes appropriate resources and hospital policies as the “standard of care” for positive patient outcomes.

STANDARD IV – Organizational Ethics/Improving Organizational Performance

• Supports Vendor and Hospital’s mission, vision and values.
• Conduct reflects Vendor values; accepts the responsibility to act with absolute integrity, work as a unified team, learn and transfer that knowledge across the continuum, have accountability to all that we serve, and treat everyone with dignity and respect.
• Demonstrates compliance with the Ethics and Compliance Program, policies, directives and Code of Conduct training.
• Maintains privacy and confidentiality of patient, client, employees and organizational information in verbal, written and electronic form. Limit access to information on a job‑related need to know basis. Complies with Vendor/Hospitals risk management program‑timely/accurate occurrence reporting. Demonstrates understanding and involvement with Performance Improvement.

STANDARD V – Position Specific Essential Performance Criteria

Performs position specific job functions at an acceptable level with minimal direction. Primary responsibilities for an Endoscopy Technician encompass but not intended to be all-inclusive;

• Patient Rights – Demonstrating awareness and respect for the patient/family/significant others dignity and values; identifies cultural and religious needs, emotional and language barriers, physical, cognitive, psychological and educational limitations. Knowledgeable of patient’s rights, advanced directives, consents, protection of patient security, privacy and confidentiality in all aspects of care.
• Assessment – Completes procedures and interventions in accordance with Hospital policy, standards and patient care needs as it relates to; Admission, transfer, discharge, pain management, risk to fall, skin integrity, interventions, signs and symptoms of abuse, changes in patients condition, abnormal lab/radiology values and the notification to physician, identification of patient needs requiring intervention of other team members, surgical procedures and end of life care needs. Knowledgeable of documentation systems utilized to chart patient’s, interventions, medication utilization and supply acquisition.
• Care of the Patient – Participates in an interdisciplinary age‑specific patient plan of care; based on data collection– to meet the identified patient care goals for an Endoscopy patient. Demonstrates accuracy in monitoring and documentation of treatments and modalities according to Hospital policies. Demonstrates knowledge related to the handling, cleaning and use of scopes and equipment in the endoscopy lab. Able to recognize the need for and use of designated equipment in resuscitation efforts.
• Patient/Family Education – Provides patients with explanations of all procedures and treatments and documents teaching per hospital policy. Participates in discharge planning which includes specific teaching that ensures the patient is prepared for discharge and prevents re‑admissions due to lack of education provided.
• Continuum of Care – Ensures continuity of care by participating in patient transfers, utilizing communication tools when handing off communication, completing required forms for transfers to other units or facilities. Provides discharge planning for continuing care based on the assessed needs of the patient; provide clear time/action specific discharge instructions in clear understandable terminology.

STANDARD VI – Age Specific Essential Performance Criteria

Demonstrates the knowledge and skills necessary to provide care based on physical, psycho/social, educational safety and related criteria, appropriate to the age of the patients served in his/her assigned position. The skills and knowledge needed to provide such care may be gained through education, training or experience.