Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2017, and our team includes two team members plus me — a close-knit group that works together with a strong family-first mindset. Before opening my office, I spent four years as a State Farm team member, which gave me a hands-on understanding of what it takes to build a supportive agency and deliver a great customer experience.

I have a degree in Criminal Justice, and outside of work I’m a proud husband and dad to two kids. I’m a big animal lover, love cooking (total foodie), and stay busy being involved in my kids’ basketball and soccer. I’m also a car and motorcycle enthusiast and enjoy anything outdoors — snowboarding, off-roading, beach days, you name it.

For our team, we offer licensing reimbursement, team-building events, year-end holiday celebrations, and flexibility that supports real life and family needs. Our office culture is positive, welcoming, and team-oriented, and I’m very present and involved day-to-day — you won’t feel like you’re on an island here.

We’re looking for bright, coachable team players who bring a great attitude, strong critical thinking skills, and a willingness to learn. If you want to be part of a small team where you’re truly supported, valued, and encouraged to grow, we’d love to connect.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Eric Albora - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.