Arrival Ambassador - Conrad Orlando

Arrival Ambassador As one of the most celebrated openings of 2024, be part of the legacy as an Arrival Ambassador! Join us in creating a legacy within a brand where you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton's luxury portfolio is now open in Orlando. Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. What will I be doing? The Arrival Ambassador is responsible for managing the arrival and departure processes for our resort guests. Mainly assigned at the entrance gate, the Arrival Ambassador will welcome arriving guests, offer direction to their destination, radio to Conrad Orlando guest details to receive guest personally, and partner with both Conrad Orlando and Evermore security teams as needed. Secondary, The Arrival Ambassador will also fulfill shifts in the Conrad Orlando lobby greeting guests and ensuring a smooth arrival/departure between all guest services team members for a seamless experience. The Arrival Ambassador will serve as a source of information on resort amenities and play a pivotal role in maintaining the integrity of the resort's access control systems and processes. Serve as Conrad Orlando Gate & Lobby Arrival Ambassador in ensuring a warm welcome to guests, answer questions, provide directions, and ensure a seamless experience. Clear communication with Conrad Orlando front drive team to provide guest details for a personalized welcome greeting Address guest's issues promptly and professionally, escalating matters to the appropriate department if needed. Must strive to provide exceptional customer service and create a positive first impression. Enter and locate guest or work-related information using computers, mobile devices and/or other electronic systems. During peak arrival or departure times, must manage queues and maintain order to ensure an efficient flow of guests. Coordinate with other staff members to streamline the process and reduce wait times. Must handle emergency situations and may be responsible for providing initial assistance or alerting the appropriate emergency services if required. They should be knowledgeable about resort emergency protocols. Thorough knowledge of the layout of the resort, its offerings, and some knowledge of the city and surrounding areas. Ability to effectively deal with internal and external customers. Some of whom will require high levels of patience, tact, and diplomacy to defuse tense situations. Assist guests/visitors and Team members during emergency situations. Handle all interruptions and complaints; escalate to the Manager on Duty as needed. Complete a shift summary/daily activity or incident report. Maintain confidentiality of proprietary information and protect company assets. Maintain positive working relationships with others; support the team to reach common goals. Support the resort safety program to promote and ensure a safe working environment. Build strong relationships with key leaders, vendors, contractors, and other stakeholders. Support other departments through direct and indirect action. Flexible to work at various assigned locations based on operations demand. Perform other related duties as assigned. Qualifications Education, Skills and Experience High School Diploma or GED required. Minimum of 3 years experience in guest service related role Knowledge of security operation and general protocols Valid Florida Driver's License with acceptable driving record preferred. Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent communication, people person; ability to interact with a wide range of people. Excels at customer service and relationship building. Excellent organizational skills, attention to detail and problem-solving skills. Excellent time management skills with a proven ability to meet deadlines. Ability to multitask and function well in a high-paced and at times stressful environment. Proficient in Google Workspace, Microsoft Office Suite, or similar software. Self-starter that can work independently with minimal supervision. Professional appearance and demeanor. Ability to work weekends, holidays, overtime, and rotating schedules. Physical Requirements Able to safely lift, pull and push up to 50 pounds. Able to stand, walk, stoop, kneel, bend, and reach periodically. Able to sit and use the computer for hours at a time. Subject to environmental conditions, work activities will occur inside and outside. Visually look at a computer screen for extended periods. Repetitive hand motions, such as typing or directional movements Ability to drive a motor vehicle and golf cart. Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Arrival Ambassador, you're you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: Create memorable first impressions: Welcome guests at the resort entrance and lobby, provide directions, answer questions, and ensure a warm, seamless arrival experience Coordinate personalized guest arrivals: Communicate guest details to the Conrad Orlando team to facilitate personalized greetings and exceptional service from the moment guests arrive Serve as a trusted resort resource: Share knowledge of resort amenities, services, and local attractions while assisting guests with requests throughout their stay Manage guest flow efficiently: Monitor arrivals and departures, maintain organized queues during peak periods, and partner with team members to minimize wait times Resolve guest concerns with professionalism: Respond promptly to guest inquiries and issues, using patience and diplomacy while escalating concerns when appropriate Support resort safety and security: Follow access control procedures, partner with security teams, and assist guests and Team Members during emergency situations when needed What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) Generous paid time off (PTO) Recharge, relax, and take time for what matters most Health & welfare benefits From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future Our retirement plans make it easier to save for what's next *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new