Operations Specialist (Call Center Banking)

Job Description

Job Description

At Elkhorn Valley Bank & Trust, we offer competitive compensation, comprehensive benefits, and opportunities for career growth. We thank you for your interest in employment with our organization where our mission is to make a difference in the lives of our customers, our co-workers, & our communities.

I. Job Summary

The Operations Specialist I is responsible for establishing, maintaining, and strengthening customer relationships by providing exceptional customer service. This is achieved by managing inbound and/or outbound calls, identifying customer needs and providing solutions as well as assisting and conducting accurate banking transactions utilizing video technology. 

II. Essential Functions

1. Assists customers with routine account-related questions; researches and resolves account service inquiries/issues; responds to customer inquiries promptly, accurately, and professionally. 
2. Demonstrates knowledge and understanding of bank products and services.
3. Accurately and effectively provides virtual teller assistance via video technology. 
4. Assist and support internal banking staff requests and needs.
5. Possess strong time management, multitasking, and organizational skills.
6. Reviews and verifies daily reports for accuracy.
7. Contributes towards a positive work environment by fostering teamwork within the department. 
8. Performs other duties as assigned.  

III. Required Knowledge, Skills, and/or Abilities

1. Attention to detail is critical 
2. Solid understanding of banking principles 
3. Proficient in Microsoft Office 
4. Must have the ability to handle high pressure situations while maintaining composure 
5. Multitasking and organizational skills
6. Must have the ability to prioritize, research and resolve problems 

IV. Education/Experience

1. High school diploma or GED equivalent is required. 
2. Previous teller and customer service experience is preferred. 
3. Management experience in call center is highly preferred. 

V. Physical Requirements

1. Ability to sit and stand for prolonged periods of time.
2. Must be able to lift up to 20 pounds at any time.