Principal Technical Program Manager - Repair Services Operations

Senior Technical Program Manager

We are seeking an experienced Senior Technical Program Manager (TPM) to lead operational transformation initiatives within the Repair Services organization. This role will drive cross-functional programs focused on reducing repair failure rates, improving vendor performance, strengthening operational accountability, and accelerating issue resolution across the end-to-end repair ecosystem. The ideal candidate combines strong program management, operational excellence, vendor management, and technical problem-solving skills with the ability to influence cross-functional teams and drive measurable business outcomes.

Responsibilities

• Lead strategic initiatives to improve repair quality, turnaround time, and operational efficiency across the repair services organization.
• Drive cross-functional alignment across engineering, quality, supply chain, logistics, customer support, and external vendors.
• Establish and manage operational KPIs, dashboards, governance reviews, and escalation mechanisms.
• Identify systemic issues contributing to high repair failure rates and drive root cause analysis and corrective action programs.
• Own vendor performance management, including SLA tracking, operational reviews, accountability frameworks, and remediation plans.
• Lead high-priority operational escalations and coordinate rapid issue resolution across stakeholders.
• Develop scalable processes, workflows, and reporting structures to improve service delivery and operational visibility.
• Partner with engineering and quality teams to drive continuous improvement and preventive actions.
• Communicate program status, risks, and recommendations to senior leadership and executive stakeholders.
• Drive a culture of urgency, accountability, and operational excellence across the organization.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

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