Customer Service Specialist

The Inside Strategic Account Specialist (STAS) plays a critical role in supporting customer accounts and serving as the liaison between clients and internal teams—Supply Chain, Engineering, and Manufacturing. This role combines customer service, sales strategy execution, and operational coordination to drive account retention and growth. You’ll be responsible for maintaining product and market knowledge, supporting the sales pipeline, and ensuring the customer experience is seamless across every touchpoint. Key Responsibilities: Serve as the primary point of contact for assigned accounts Drive sales across varied accounts, product lines, and markets Develop and execute strategies to retain and grow customer relationships Manage purchase orders, quotes, and customer documentation Use SAP and Customer Portals to align customer demand with supply Coordinate with Engineering, Manufacturing, Supply Chain, and Estimating teams Provide guidance and subject matter expertise to Customer Service Representatives Generate and submit reports using SAP and other tools Troubleshoot and resolve customer concerns proactively and professionally Demonstrate excellent communication and customer service skills Collaborate with field sales to achieve revenue goals Accurately track time, attend required meetings, and follow internal policies Qualifications: Associate’s or Bachelor’s degree in business or related field preferred (may substitute for experience) 2+ years of experience in sales support or customer service SAP experience preferred Bearing knowledge a plus Strong data entry, organization, and multitasking skills Proficient in Microsoft Office and CRM systems Excellent verbal and written communication Ability to work independently and manage changing priorities Additional Information: This is a salaried, bonus-eligible position Regular, punctually required attendance Some reports and responsibilities require use of ADP, SAP, and internal tools Must be comfortable working cross-functionally with internal departments #J-18808-Ljbffr