Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health stipend
• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2017 and currently lead a team of six. Before becoming an agent, I spent three years working for another State Farm agent, which gave me a strong understanding of the business and what it takes to build a successful office. Outside of work, I enjoy playing golf and spending weekends watching sports. I’m also a parent to two kids, ages 8 and 6, so maintaining balance between work and family is something I truly value.

For our team, we offer a 401k with a 3% match, a monthly health stipend, licensing reimbursement after six months, and a strong focus on work-life balance. We also enjoy team lunches once a month as a way to connect and celebrate wins together.

Our office culture is goal-driven and performance-focused. We’re looking for sales-minded individuals who are motivated, competitive, and eager to grow in a role where effort and results are rewarded. This is a great environment for someone who enjoys selling, building relationships, and being part of a team that’s committed to success.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kevin Kelly - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.