Full Time Loan Assistant/Customer Service Representative

Join Our Team at United Valley Bank! Now Hiring: Full-Time Loan Assistant / Customer Service Representative Grand Forks, ND Are you someone who enjoys helping people, staying organized, and being part of a fast-paced team? At United Valley Bank, we're more than just a bank we're your partner in success. Right now, we're looking for a Loan Assistant / Customer Service Representative to join our team in Grand Forks, ND. This role is perfect for someone who enjoys both customer interaction and behind-the-scenes work, supporting loan officers while delivering exceptional service to our customers. What You'll Be Doing: Deliver friendly, personalized service to customers in person, over the phone, and via email Assist customers with deposit accounts, online banking, mobile banking, and debit card needs Support loan officers by processing and maintaining consumer, commercial, and agricultural loan files Prepare and review loan documentation for accuracy and completeness Coordinate with third parties (appraisers, title companies, insurance providers, etc.) to gather required information Monitor loan ticklers and follow up on outstanding items Process loan payoffs and maintain accurate loan records Perform account maintenance including updates, file verification, and resolving customer requests Maintain organized loan and account files, both physical and electronic Contribute to a positive team environment and support daily bank operations What We Offer: A supportive, team-oriented workplace that values your contributions Competitive pay Full benefits package, including: Medical, dental, and vision insurance 401(k) with employer match Paid time off and paid holidays Life and disability insurance Employee banking perks Opportunities for growth and advancement Join a workplace where your efforts matter and your career can grow. At United Valley Bank, we're building something special and we'd love for you to be part of it. Requirements What We're Looking For: A strong communicator who enjoys working with customers and team members Highly organized and detail-oriented with the ability to manage multiple tasks Someone who takes initiative and follows through on responsibilities A team player with a positive attitude and strong work ethic Ability to adapt in a fast-paced, customer-focused environment What You'll Need: High school diploma or equivalent (required) Associate or bachelor's degree in business, finance, or related field (preferred) 13 years of banking, loan administration, or customer service experience (preferred) Basic understanding of loan documentation or banking processes is a plus Proficiency in Microsoft Office (Word, Excel, Outlook)