Operations Support Specialist

V2 Jets is a private jet charter and membership company with offices in South Florida, New York, and New Jersey. We arrange on-demand private flights for clients around the world, focusing on making the entire experience seamless from start to finish. Our clients rely on us to handle every detail once a trip is booked....whether it's a quick business flight or a complex, multi-leg journey. At V2 Jets, it's simple: we take care of the logistics so our clients can focus on what matters most - their time! Position Overview We are seeking an Experienced client-focused Operations and Client Services team member to join our Operations and Client Services team in Boca Raton, FL. This role is office based Monday-Friday in Boca Raton, with remote working hours on weekends and holidays as necessary to support the business. This role serves as a critical link between aviation advisors, clients, operators, and vendors. You will manage trip execution from initial request through post-flight follow-up, ensuring flawless delivery and exceptional service at every touchpoint. This position requires strong operational judgment, attention to detail, and the ability to perform under time-sensitive conditions in a fast-paced aviation environment. Key Responsibilities Responsible for managing client trips from booking confirmation through flight departure Serve as the primary point of contact for clients and their executive assistants for all pre-flight coordination Monitor flight schedules, weather, aircraft status, and operational changes in real time Handle detailed trip execution including cross-checking itineraries, passenger information, and travel documents Coordinate logistics including catering, ground transportation, rental cars, and special onboard requests Gather, verify, and confirm all flight details with operators to ensure full accuracy and alignment with client expectations Prepare and provide flight itineraries and pre-flight briefings to client Assist accounting with billing, invoicing, and post-trip reporting Build and maintain strong relationships with clients and their assistantsDevelop and refine internal workflows, SOPs, and service standards Take ownership of resolving flight-related issues as soon as they are reported, including troubleshooting, escalation, and resolution Qualifications & Experience Experience in either Aviation Operations, Dispatch or Executive Assistant roles Experience working directly with high-net-worth individuals and executive assistants Exceptional communication and organizational skills Strong operational, analytical, and problem-solving skills Critical thinker with a strong sense of urgency and attention to detail Reliable, adaptable, and calm under pressure in a fast-paced environment 2+ years of experience in private aviation, corporate travel, luxury hospitality, or similar client-facing operation's Proficiency with Microsoft Office and aviation or travel-management systems Schedule and Work Environment Private aviation is a 24/7 business. The employee must be flexible and will be required to work evenings, weekends, holidays, or outside normal business hours based on assigned coverage and operational needs. #J-18808-Ljbffr