Community Association Manager

Job Overview As a Community Association Manager, you will provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. The role creates a single point of contact, enhances communication, and provides effective oversight of staff and operations. You will be responsible for the day-to-day operations, legal compliance, and overall oversight of the association and staff. Your Responsibilities Provide leadership and direction in the development of short‑term and long‑range plans; develop recommendations for goals and action plans to achieve Board objectives; lead annual goal setting. Review organization structure, job descriptions, and functions; make recommendations to the Board regarding potential changes. Partner with public, private and volunteer organizations to provide community services when necessary. Support the activities of the various Board sub‑committees. Maintain knowledge of all community governing documents and provide recommendations for revisions. Ensure seamless connection between the Board of Directors and committees. Provide community leadership and guidance to address the needs or desires of homeowners. In partnership with the Board, create or cause creation of the annual working budget, subject to approval by the Board of Directors. Monitor and report on the monthly financial position of the association. Provide leadership to each meeting involving the Board of Directors, including agenda support and written and oral reports; summarize priorities and follow up. Recruit, hire, train and supervise all community staff in accordance with the documented management plan. Work closely with local emergency organizations to maintain established emergency and community evacuation plans. Confer with other departments, divisions and outside agencies, including community groups and organizations; identify, develop and implement programs to meet community needs. Assess and monitor community needs; identify opportunities for improving service delivery methods and procedures and develop new programs; implement improvements. Attend and participate in professional group meetings; stay abreast of new trends and innovations in community management and programming. Maintain on‑site visibility throughout common areas and facilities. Understand all agreements for corporate implementation. Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program. Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other governing requirements. Perform building inspections of interior and exterior of property and prepare action plan for opportunities. Ensure due diligence for protection of client funds, property and assets against foreseeable contingencies or losses. Maintain regular attendance and punctuality. Skills & Qualifications Bachelor’s degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. State‑specific certifications and licenses are preferred but not required. Minimum of seven years of successful community management experience or equivalent, with at least four years responsible for a staff with varied expertise. Experience managing a small or medium‑sized organization with responsibility for more than one functional department or division is preferred. Understanding of physical building management, condominium law, financial planning and related property‑management law. Valid driver’s license and state‑mandated vehicle insurance. Commitment to obtain CPM, PCAM, ARM, AMS designations or equivalent. Physical Requirements Ability to sit, stand, stoop, kneel, push, shove, lift, carry and move objects up to 25 lbs throughout the day; ability to climb stairs if necessary. Ability to sit and stand for extended periods. Strong communication skills, both over the phone and in person, to resolve issues and manage business. Finger dexterity for typing and keyboard use. Mobility to move around office and property, including uneven areas. Clear hearing and speaking ability for continuous communication with guests, supervisors and associates. Capacity to work extended hours, including evenings, weekends and holidays as required. Ability to work alternately indoors and outdoors in variable climate and lighting conditions. Capability to interact with all types of individuals, remain mentally alert, detail oriented and use sound reasoning. Ability to manage multiple tasks with frequent interruptions, maintaining focus, efficiency and a positive attitude. Awareness of safety, health and environmental concerns and ability to remain alert to working conditions. Ability to work effectively and cheerfully in potentially stressful, adversarial situations. What We Offer As a full‑time exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision and other options. Additional benefits include time‑off, paid holidays and a 401(k) plan with company match. Occasional travel may be required for training and company functions. Compensation $70,000 – $80,000 per year, depending on experience and qualifications. Disclaimer Statement The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #J-18808-Ljbffr