Technical Program Manager - IT Infrastructure & Service Management

Technical Program ManagerWe are passionate about empowering data teams to tackle the world's most complex challenges—from pioneering the next generation of transportation to accelerating groundbreaking medical advancements. By building and operating the world's leading data and AI infrastructure platform, we enable our customers to harness deep insights and drive business transformation.Our Information Technology (IT) team is a product-led organization redefining how we work—from streamlining IT services to developing scalable applications that support our rapid growth.As a Technical Program Manager, you will play a pivotal role in establishing a strong delivery practice, executing projects that fuel our global expansion and scalability during this period of hyper-growth. You'll collaborate closely with product owners, leaders, and cross-functional partners to translate business transformation ideas into actionable plans, ensuring alignment with best practices and long-term objectives.In this role, you'll focus on IT Infrastructure and Service Management initiatives, orchestrating efforts across multiple teams to deliver significant business value to our customers.Requirements8+ years of relevant experience with a Bachelor's degree; 6+ years with a Master's degree; 3+ years with a PhD; or equivalent work experience.Hands-on experience with project management tools (e.g., JIRA, Confluence, spreadsheets) and crafting executive-level presentations.Strong understanding of IT Infrastructure and Service Management, including: Identity Management, Networking, Cloud Environments, Collaboration Tools, Endpoint Management, and Service Management.General software engineering principles and practices.Experience managing software development, testing/UAT programs in a mature PMO environment.Knowledge of cloud services, application hosting, operational practices, and technical planning.Ability to tailor communications for diverse audiences—from C-level executives to individual contributors.Proven track record of leading cross-organizational programs in a matrixed, global workforce.Proficiency in Agile/Scrum methodologies; certifications such as PMI-ACP, SAFe, or equivalent are a plus.Experience facilitating design and technical trade-off discussions to drive decisions.ResponsibilitiesApply expertise in software development lifecycle models, blending Agile and traditional project management principles to optimize outcomes.Build and manage all program aspects, including project plans, resource allocation, risk/issue mitigation, status reporting, and budget oversight—serving as the primary point of contact for project details.Maintain a deep technical understanding of solutions, including upstream/downstream dependencies, impacts, and the end-user experience.Lead multiple concurrent programs of varying scope, scale, and complexity across teams and organizations.Develop tailored communications—from executive summaries to team-facing materials—to ensure clarity and alignment.Partner with Product Managers, Engineering Leaders, Architects, Data Engineers, and Business Stakeholders to deliver transformative IT infrastructure initiatives.Proactively identify and mitigate risks, collaborating with teams and leadership to prevent issues before they arise.Navigate technical challenges, working with Engineering Managers to deliver robust solutions with exceptional customer experiences.Champion a culture of accountability, focus, and delivery excellence, ensuring all stakeholders understand goals and success criteria.