Analyst, Loan Servicing

Loan Servicing Analyst

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

The Loan Servicing Analyst will provide key support to the Loan Servicing team, which oversees a portfolio of complex commercial bridge and construction loans. This role is essential to maintaining strong relationships with customers, borrowers, banks, and internal stakeholders. The position's primary focus is executing analytical tasks, ensuring the accuracy and efficiency of loan management processes, and enhancing the quality and timeliness of service delivery.

Responsibilities:

• Oversee an assigned portfolio of loans and associated debt, acting as the primary point of contact for stakeholders, including borrowers and third-party servicers.
• Assist team members with their assigned portfolios, as needed.
• Partner with the Lending group to effectively administer assigned relationships.
• Assist with reviewing requests for disbursement of funds pursuant to lending agreements.
• Prepare or review all required documentation before submission for disbursement and assist with reimbursements from repo lenders.
• Review reporting and other data relevant to the assigned portfolio to monitor status and provide regular updates to stakeholders.
• Identify opportunities to improve operational efficiency and the quality of service delivery.
• Ensure the accuracy of all lending-related data and information entered into the loan platform.
• Ensure the appropriate setup and maintenance of all required bank accounts associated with the assigned portfolio.
• Coordinate pass-through expenditures and interest invoices and manage accounts receivable associated with the assigned portfolio.
• Process invoices related to project expenses, including tracking legal invoices and setting up required vendors in applicable systems.
• Set up new loans in applicable systems and confirm data accuracy across internal systems and the third-party servicer's system.
• Share and upload documents and communications to the web-based project management site.
• Review and coordinate approval of the monthly waterfall and the overall cash-management process, including monthly or quarterly reconciliation of budgeted operating expenses against actual expenses.
• Assist with payoff-letter calculations and coordinate required approvals, including calculations for the underlying loan and associated repo loan.

Education/Experience Requirements:

• Bachelor's degree in Finance, Accounting, or a related field preferred.
• 13 years of experience in loan servicing and administration.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Commercial real estate lending experience preferred.
• Experience with bridge loans, construction loans, or repo facilities preferred.
• Familiarity with loan-servicing platforms and third-party servicing systems preferred.
• Experience reviewing loan documents, disbursement requests, cash-management activity, reconciliations, or payoff calculations preferred.

About You:

• Strong analytical and problem-solving skills with careful attention to detail.
• Ability to read, analyze, and interpret complex legal documents, including loan agreements and related servicing documentation.
• Highly organized, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Strong relationship-building and customer-service skills when working with borrowers, lenders, third-party servicers, vendors, and internal stakeholders.
• Proactive and resourceful, with the judgment to identify discrepancies, resolve routine issues, and escalate matters when appropriate.
• Collaborative team member who is willing to assist with other portfolios and changing business priorities.
• Demonstrated commitment to accuracy, responsiveness, and continuous process improvement.
• Ability to handle confidential financial and business information with professionalism and discretion.

What CIM Offers:

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

How We Feel About Diversity and Inclusion:

At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

CIM is committed to maintaining the confidentiality and privacy of your personal and financial information.