RRC - Customer Service Rep II

RRC - Customer Service Rep II

The Railroad Commission of Texas seeks a Customer Service Representative to perform responsible customer representative duties in the Public Sales Unit, Information Services Section, Information Technology Division. Information Services maintains an extensive catalog of historical Texas oil and natural gas well records in multiple formats and is responsible for the customer service functions related to providing the information contained in these records. The Public Sales Customer Service Representative performs work such as recording, classifying, examining, and verifying financial records, documents, or reports, and assisting customers with record requests and payments related to oil and gas records and fees.

Essential Job Duties:

• Respond to customer inquiries and requests by telephone, e-mail, or in person.
• Receive, record, and audit large sums of money collected from records research copies, and Oil and Gas Division permit fees.
• Process POS credit card transactions, as well as checks for payments.
• Prepare receipts and may receive cash.
• Verify data entered into the cash receipt system and assign program codes.
• Provide customer service as needed.
• Actively participate in independent job-related research and demonstrate initiative when seeking solutions to issues.
• Assist the public in accessing and researching Commission records.
• Perform additional tasks, as assigned, to maintain workflow.
• May assist with data entry of Revenue into the agency's revenue database.

Knowledge, Skills, Abilities:

• Knowledge of professional office protocol and procedures.
• Skill in using Microsoft Office, mainframe terminal operations, and other Windows-based PC software applications.
• Skill in basic mathematical operations, reading and writing comprehension, and professional, business writing.
• Skill in communicating effectively, both orally and in writing.
• Demonstrated skill in working on tasks requiring meticulous attention to detail and maintaining a high level of accuracy.
• Ability to provide good telephone front desk customer service etiquette.
• Ability to learn and understand oil and gas policy and procedures, and interpret processes.
• Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files.
• Ability to operate a copy machine and other general office equipment.
• Ability to provide excellent customer service in a public environment and perform job duties under pressure while meeting deadlines.
• Ability to reach low and high; open, close, and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment.
• Ability to work around equipment generating heat, noise, and bright reflective lights.
• Ability to work independently and on a team.
• Ability to work Monday-Friday, 8 AM – 5 PM.

Qualifications:

Minimum Qualifications:

• High school diploma or GED.
• Knowledge of professional office and administrative practices and procedures.
• Direct customer service experience, including financial transactions.
• One or more years of relevant professional experience.
• One or more years of experience receiving, recording, and auditing large sums of money collected through financial transactions.
• Ability to work independently as well as part of a team.
• Ability to work 8:00 AM – 5:00 PM in the office.

Preferred Qualifications:

• General knowledge of Oil and Gas Division functions.
• Detailed familiarity with forms and filing procedures.
• Bachelor's or advanced degree in a customer service-related field.