IT Technician II

At Spero Financial (formerly SC Telco Federal Credit Union), we’re more than just a credit union — we are a team of financial coaches, resolution-seekers, and thought leaders committed to enhancing the financial lives of the members we serve. Recognized as the #3 Best Credit Union to Work for in the Nation by American Banker (2024 by asset size) and Mid-Size Best Place to Work in South Carolina (2022-2024) , we believe that taking care of our teammates is one of the most powerful ways we can invest in the future. Spero team members enjoy a surplus of perks and benefits . Committed to our staff, our members, and our community. We're looking for energetic people to join our dynamic team; people with passion for helping individuals soar financially. As a company, we believe in investing in our most valuable asset — our team members — and approaching every decision with the spirit of a warrior, the heart of a servant, and the mind of a champion. Spero Financial is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Location: Greenville, SC Job Id: 471 # of Openings: 1 Role Typically needs 2 or more years of experience and handles more complex end user support needs. Provides escalated IT support services to staff and clients. Keeps the network computing systems operating efficiently and assure, that computing standards are implemented and enforced; Troubleshoots and resolves system problems and assists with project management research, implementation and system administrative duties. Major Duties and Responsibilities Installs, supports, documents, and manages the email/hardware/software/network components; responds to and develops solutions for component failures and complex technical problems in all these areas to deliver a sound and stable computing infrastructure as directed. Manages the daily administration of data backup and security controls across enterprise. Collaborate with VP of IT and other staff to provide support for the Company's network and PC/LAN servers which includes planning, implementing, maintaining, and troubleshooting network and system hardware and software; work with users and vendors solving technical issues. Consults with VP of IT, supervisory staff, and other various staff to assure that IT standards for control, security, and recoverability are understood and followed; coordinates with other staff to assure that appropriate IT computing standards are implemented and maintained; manages software upgrades to assure compliance with standards and control procedures. Administers all user access and authorization requests within the organization, including moves, adds, changes, hires, exits for technology systems. Assists Facilities with office moves, office setups, and similar requests. Administers vendor and contractor access and authorization as well. Performs other job duties as assigned. Knowledge and Skills Experience :Two to Five years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses :A high school degree or GED is required. Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills Maintain knowledge with training in BSA Compliance - every staff member is required to uphold the credit union’s compliance with the Bank Secrecy Act (BSA), Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) policies and procedures. This includes required BSA reporting. Specific functions such as tellers and front-line staff within Spero Financial will take into consideration the awareness of unusual or suspicious activity that is relevant to the department and report such activity. In addition to any other assigned training courses, BSA, CIP, OFAC and AML related courses must be completed at least annually, as made available by the Training and/or Compliance Departments. Required to maintain comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, and Office of Foreign Assets Control requirements. Comply with all Spero policies and procedures to ensure compliance with such regulations. Investing and taking care of our people is how we are taking the lead in investing in a brighter future for everyone. Health Insurance Coverage Affordable, competitive medical, dental, and vision coverage Flexible spending accounts (Health Savings, Flexible Spending, Dependent Care) Life insurance Short & long-term disability Wellness programs Helping You Succeed We not only want to set up our members to soar financially but our team members as well. Future Success 401(k) Retirement Plan, 100% match up to 3% Additional 50% match up to 2% Additional profit-sharing contribution Helping You Grow We believe that continuous learning leads to growth - both personally and professionally. Investing In You Personal & professional growth opportunities Company library, local & national conferences Financial wellness tools Family's Always First Work is only one component of our team's day-to-day life. We want our teammates to enjoy the moments in life that truly matter. Work-Life Balance Paid time off Flex time available Caring for Our Community As a credit union, serving our communities is at the heart of our cooperative spirit. Giving Back Financial workshops & community activities Sponsored food trucks for law enforcement Go Farther Together We aren't all work and no play! Our annual events give team members a chance to unwind and enjoy some great food and fun. #J-18808-Ljbffr