Client Care Manager

Client Care Manager_ LPN, Nurse PreferredWhere Excellence Meets CompassionAt Home Instead, we are redefining what exceptional aging care looks like — and we are looking for people who want to be part of something meaningful.This is not just a client care role. It is an opportunity to become a trusted guide for families during some of the most important and emotional moments in their lives while helping build a culture where both clients and Care Professionals feel supported, valued, and cared for.We are seeking a compassionate, relationship-focused, and solutions-driven Client Care Advisor who thrives in a fast-paced environment, communicates with confidence and empathy, and believes in finding ways to say “yes” for the families we serve.If you are someone who naturally builds trust, solves problems calmly, and wants work that truly matters every day — we would love to meet you.What You’ll DoAs a Client Care Advisor, you will play a key role in creating exceptional experiences for clients, families, and Care Professionals from the very first interaction forward.You will:Meet with prospective clients and families to understand care needs and create personalized care plansConduct Care Consultations with compassion, professionalism, and confidenceHelp families navigate difficult situations while providing reassurance, guidance, and solutionsBuild strong ongoing relationships with clients, families, and Care ProfessionalsConduct quality assurance visits and follow-up calls to ensure service excellenceCollaborate closely with Scheduling, HR, and Leadership teams to support continuity of careSupport and encourage Care Professionals through communication, coaching, and recognitionProactively resolve concerns and help create positive outcomes for clients and familiesMaintain accurate documentation and contribute to overall territory growth and client satisfactionWhat Makes Someone Successful in This RoleWe are looking for someone who:Leads with compassion and professionalismCommunicates positively and confidently, even during challengesIs highly organized and adaptable in a fast-moving environmentBuilds relationships naturally and earns trust quicklyThinks in terms of solutions, not barriersWorks collaboratively and values being part of a strong teamHas experience in healthcare, home care, client services, case management, or relationship management (preferred)Why Home Instead?At Home Instead, you are part of a mission-driven organization that believes in supporting both our clients and our team members at a high level.We offer:Meaningful work with purpose and impactA supportive and collaborative cultureProfessional growth and development opportunitiesUnlimited PTOHealth, dental, and vision insurance401(k) with company matchPerformance-based bonus opportunitiesOur Core ValuesWe lead with: Compassion, Commitment, Integrity, Courage, and InspirationIf you are passionate about helping others, building meaningful relationships, and making a difference every day, we’d love to hear from you.