Surveillance Officer

Surveillance Officer

Surveillance officers monitor casino activity to detect theft, cheating and suspicious activities. Surveillance officers enforce gaming laws on the property and see to it that the casino's rules and regulations are followed.

Essential duties include:

• Ensuring protection of casino property, employees and patrons and monitoring suspicious activities, such as theft or cheating.
• Overseeing surveillance of clients and cash transactions, identifying suspicious activity and taking steps to investigate.
• Observing all areas of the Casino.
• Interpreting and applying all applicable regulations and laws for gaming, and enforcing compliance throughout the organization.
• Logging all incidents and writing reports on security, safety, and policies to ensure client safety daily.
• Responding to emergencies, fire alarms, and other physical concerns.
• Completing all necessary paperwork generated during his/her shift.
• Checking equipment functions hourly.
• Ensuring communication of daily activities to oncoming shifts.
• Notifying Manager of all infractions.
• Retaining and filing audio and video records of casino activities in the event that the records need to be used for investigations.
• Performing other duties as assigned.

Requirements include:

• High School Diploma/GED or equivalent required.
• Previous gaming experience preferred.

Knowledge, skills and abilities include:

• Computer knowledge.
• Knowledge of safety hazards and precautions to establish a safe work environment.
• Understand and comply with all Company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with staff and current/potential clients.
• Ability to maintain confidentiality of sensitive information.
• Ability to read, write and communicate verbally in English.
• Strong written and oral communication skills.
• Ability to troubleshoot and resolve issues.

Working conditions and physical environment include:

• Able to sit and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, climb stairs, walk, reach and lift up to 25 pounds.
• The noise level in the work environment is usually moderate and at the levels normally performed in an office environment.
• May periodically require work outside of normal business hours, including weekends, under sometimes stressful conditions in order to meet business needs and strict deadlines.