Director, Business Solutions

Company Details Company URL: Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups. Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience.Our tagline “Thoughtful Minds | Empowering Possibilities” was crafted with our own teams in mind. At BTS, our teams thrive in Berkley’s decentralized model - leveraging the power of being part of a long standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged.Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement.Mission (what we stand for): We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley. Vision (where we’re going): Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience.Come join us as we push forward into the future of industry leading technological solutions. Responsibilities The Director, Business Solutions serves as the strategic business technology partner for Divisional IT, responsible for translating business strategy, operating model needs, and process opportunities into technology solutions. This leader acts as the partner to operating unit stakeholders and divisional delivery teams to identify solutions and ensure technology investments deliver measurable business value.The role owns business solution definition, process design, capability adoption, AI-first business analysis, and end-to-end solution shaping across the supported operating units. Working closely with the Division CIO and Solutions Delivery leadership, the Director ensures business priorities are clearly defined, evaluated, and translated into executable technology roadmaps.Business Partnership & Executive/Stakeholder EngagementServe as the primary technology partner to operating unit executives and business leaders.Develop a deep understanding of business strategies, operational goals, competitive differentiators, and market needs.Identify opportunities to improve business performance through process redesign, automation, analytics, data, AI, and technology enablement.Help business leaders prioritize technology investments based on value, risk, and strategic alignment.Represent divisional business priorities across enterprise technology initiatives and governance forums.Business Analysis & Solution DesignLead AI-first business analysis and process design activities.Translate business objectives into clearly defined capabilities, requirements, and solution options.Facilitate workshops with business stakeholders, subject matter experts, architects, and delivery teams.Evaluate solutions against business workflows, customer experience, compliance requirements, and operational needs.Work with the business to define future-state business processes and operating models enabled by technology.End-to-End Solution OwnershipOwn solution intent from problem definition through adoption and realization of business value.Partner with architects and engineering teams to evaluate enterprise, divisional, and commercial solution options.Ensure proposed solutions balance business differentiation, scalability, cost, security, and maintainability.Guide modernization, legacy retirement, and process rationalization efforts.Divisional IT Portfolio & Demand ManagementPartner with Solutions Delivery leadership to establish intake, prioritization, and demand management practices.Define business cases and value hypotheses for proposed initiatives.Evaluate competing demands and recommend investment priorities.Ensure business requirements are sufficiently defined before entering delivery pipelines.AI & Innovation LeadershipIdentify opportunities to leverage Artificial Intelligence, automation, workflow modernization, and advanced analytics.Partner with enterprise AI and data teams to accelerate adoption of reusable capabilities.Guide operating units in identifying high-value AI use cases with measurable business outcomes.Promote innovation while balancing governance, compliance, and operational risk.Leadership & Team DevelopmentLead and mentor a team of business-facing technology professionals.Establish consistent practices for business analysis, solution design, and stakeholder management.Foster a culture of ownership, accountability, continuous learning, and customer focus.Build a high-performing team capable of supporting multiple operating units. Qualifications 10+ years of experience in business technology, product management, business architecture, process improvement, or technology consulting.5+ years leading business-facing technology teams.Deep understanding of commercial insurance operations, including underwriting, claims, policy administration, billing, distribution, or operations. Experience working across business and technology organizations in complex matrix environments.Strong background in process design, change management, and business transformation.Experience with Guidewire, workflow automation, data platforms, AI solutions, or modern insurance ecosystems preferred.Education RequirementBachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.Advanced degree (Masters or equivalent) preferred or equivalent experience.Preferred Skills/ExperienceExperience supporting large-scale transformation initiatives (digital, core system modernization, data, automation).Familiarity with Agile, Product, or hybrid delivery models.Experience with vendor management and third-party solution evaluation.Knowledge of enterprise architecture concepts, data platforms, and cybersecurity considerations in insurance.MBA or relevant certifications (e.g., PMP, SAFe, ITIL, Product Management).Travel RequirementsModerate level of domestic U.S. travel required (up to 20% of time)Behavioral Core CompetenciesEnterprise and strategic mindsetRelationship and influence managementFinancial and investment mindsetDecision- making under ambiguityChange and transformation leadershipClear, concise and compelling communicationSuccess Measures Operating unit satisfaction and partnership effectiveness.Business value realized from delivered solutions.Adoption rates of new capabilities.Reduction of operational inefficiencies through process improvements.Quality and clarity of business requirements and solution definitions.Portfolio alignment to business strategy.AI and automation opportunities successfully implemented.Legacy platform reduction and modernization progress.Team engagement and capability maturity.The Company is an equal employment opportunity employer. Additional Company Details The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:• Base Salary Range: $137,000-$256,000• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. Sponsorship Details Sponsorship not Offered for this Role Job SummaryID: 2026-13879Date Posted: 3 weeks ago(7/13/2026 9:46 AM)Company: Berkley Technology Services LLCPrimary Location: US-VA-ManassasLoc2: IA, Urbandale - 11201 Douglas AvenueLoc3: DE, WilmingtonCategory: Product Development