Senior Manager, Global Network Services

About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!DescriptionProvides engineering leadership and design guidance in support of the Copeland Enterprise Global network, this is a management role. Candidate will lead and manage the Copeland Network Services engineering architecture design and development workstreams for all enterprise network technologies. Candidate will be the senior technical resource for all things IT networking and will mentor the Network Services resources in best practices for engineering and architecting data communication infrastructure. The Senior Manager, Global Network Services will provide thought leadership and provide firsthand experience in the transformation and modernization of the Copeland Data Infrastructure. The Senior Manager, Global Network Services will have a strong and broad level of knowledge around all things IT Networking to include Routing, Switching, Firewalls, Wireless, and security services. The Senior Manager, Global Network Services will provide Level IV operational support for the IT Enterprise and provide guidance in the resolution of chronic and complex anomalies specific to the Data Infrastructure at Copeland. The Senior Manager, Global Network Services works under the direction of the Global Director of Network Services.As the Senior Manager, Global Network Services, you will:Strategically provides thought leadership in developing a transformation roadmap to modernize and shape the Copeland network enterprise to meet the needs of the business unitsBrings industry leading solutions and guidance to enhance the productivity and efficiency of the company founded on years of experience deploying technology in a manufacturing and distribution business environmentManages multiple engineering teams in support of the overall Network Service line functionsOrganically plans, designs, and implements network infrastructure technologies around LAN, SD-WAN, Firewalls, wireless, and any other network systemsSupports infrastructure operations as a Level IV technical resource and provides technical leadership and mentoring to the operations groupResearches and evaluates emerging network and communication technologyProvides thought leadership and technical guidance as an SME for the Enterprise IT leadershipProvides consultative services to the business units to provide technical solutions to business requirementsWorks with Security and Cloud Infrastructure groups as an SME for Enterprise IT CommunicationsWorks directly with industry vendors to identify opportunities to evaluate and incorporate new technologies and identify cost savings opportunitiesProvides leadership with technical overviews and status of Network Services projects and initiatives. May be required to present to C-Level resources within the companyRequired education, experiences & skills:Current Cisco CCIE certification or have obtained Emeritus status within the last 3 yearsEquivalent industry or military experience in an IT Network Military Occupational Specialty (MOS) is also acceptableMinimum 15 years' experience in a Lead Engineering/Architect role working hands on with the technology transformation and modernization of large global networksMinimum of 10 years' recent experience in the design, implementation, and operation of WAN/LAN and Wireless networks with Cisco hardware and other industry best of brand productsDetailed understanding of the function and configuration of various security solutions specific to Cisco, Palo Alto and zScaler productsAdvanced experience in network operations and ITSM servicesAdvanced knowledge of VLANs, spanning tree, BGP, EIGRP, OSPF, and other interior and exterior routing protocols and technologiesAdvanced understanding of SD-WAN and related technologies with recent experience organically designing and deploying an SD-WAN infrastructureAdvanced experience in the design and implementation of RF and Wi-Fi services10 years' experience with the evaluation and assessment of new and emerging technologiesLead the evaluation of new hardware, firmware, and softwareTests and develops procedural documentation and training for others on installation and supportMaintain vendor relationships for support as neededIdentifies training needs, coordinates training, and participates in the development of training materialsEvaluates network performance and recommends options for performance tuning.Performs root cause analysis of problems and tracks, documents and reports identified patternsProvide proactive recognition and correction of network related problemsWork with various customer and Enterprise IT support groups in diagnosing network service-related problemsAdministering and managing highly skilled technical teams in a matrix format that are globally dispersedExcellent presentation skills with experience in presenting to C-level leadershipExcellent Communication and Teamwork skillsAdvanced English language skills (verbal, reading, writing, understanding)Experience of working in a global environment essentialAdvanced knowledge of Cloud networking designAdvanced understanding of routing and switching technology, firewalls, IP and RF signalingWorking knowledge of ITIL frameworkAdvanced knowledge of industry trends and productsExcellent network troubleshooting skillsHands-on experience with routers, switches, firewall, Load balancer, Cloud networkingExperience of operating in an Enterprise environment with strict change control proceduresUp to 20% international travel requiredPreferred education, experiences & skillsMaster's degree or higher in CS, MIS or related technology/engineering disciplineRemote Work ArrangementThis role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively. Our training programs focus on end-to-end development, from onboarding through senior leadership. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to compete and lead in a global economy. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, the base salary range for this role is $170,000–$250,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.Our Commitment to Our PeopleAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!Our Commitment to Inclusion & BelongingAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.Work AuthorizationCopeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerCopeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: View email address on click.appcast.io Business OverviewWith $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.J-18808-Ljbffr