Ford Parts Associate

Job Description

Job Description

Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise “We'll Take Care of You!”. Etched into every part of our organization from how we treat customers, how we support employees, and how we serve the community we are guided by the commitment to go above and beyond. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.

We are looking for driven, customer-focused individuals who want to build a rewarding and dynamic career in the automotive industry. Previous dealership experience for our fasted paced environment is a plus but love for cars is a must!

Responsibilities

• Assist customers in selecting and purchasing automotive parts, providing expert advice on vehicle maintenance and repair needs
• Manage inventory levels using systems to ensure stock accuracy and availability
• Process sales transactions accurately through POS systems, including cash handling and billing procedures
• Stock shelves, organize parts displays, and maintain a clean and organized work environment
• Handle order fulfillment efficiently to meet customer demands and deadlines
• Support vehicle maintenance activities by providing parts for repair jobs and ensuring timely delivery
• Maintain effective phone etiquette when communicating with customers and vendors
• Collaborate with sales management to promote parts sales through marketing initiatives and upselling techniques
• Assist in inventory audits and cycle counts to prevent stock discrepancies
• Provide excellent customer service by addressing inquiries promptly and professionally

Requirements

• Previous experience in automotive diagnostics, automotive repair, or automotive service is preferred
• Strong organizational skills with the ability to manage inventory effectively using systems like CMMS or similar software
• Excellent communication skills, including phone etiquette and customer interaction experience
• Bilingual or multilingual abilities are considered an asset for serving diverse customer bases
• Knowledge of retail math, sales management, POS systems, and retail sales procedures
• Familiarity with dealership operations, inventory control, stocking, order fulfillment, and marketing strategies
• Basic proficiency in Microsoft Excel and other office software for reporting and documentation purposes
• Strong math skills for handling retail math calculations and inventory management tasks
• Ability to work well in a team environment with good negotiation skills for upselling opportunities
• Previous dealership experience or retail sales background is highly desirable