Creative Production Manager

Celtra is hiring for a Creative Production Manager in New York City to support a customer base that relies heavily upon our Creative Services. This role will work closely with Customer Success supporting specific aspects of our clients’ success across creative production, creative reviews, and campaign deployment that occurs on and off our platform. This is an exciting opportunity to develop a unique customer skillset while empowering some of the world's influential brands, digital publishers and platforms to scale their ability to drive marketing and revenue efficiently and effectively through their digital media investments and properties. You will need to demonstrate empathy and an understanding for our customers while working consultatively to build relationships that deliver value on both sides. Someone who is able to learn quickly in a creative environment and is excited to immerse themself in a fast-paced environment will excel in this role. Responsibilities Acting as a point of contact for a portfolio of creative service oriented clients, based on their product and services, addressing any queries and concerns. Project managing the creative design of ad products and successful deployment of digital creative for campaign execution Scope creative production oriented projects and secure resources to ensure effective execution Partner with the internal Celtra team members (Customer Success, Sales, Product, Solutions) to align your activities with the customer's business case and strategy Possess an in-depth understanding of the Celtra platform to provide consultative best practices for creative production Developing and maintaining a deep understanding of the creative services Celtra offers Conducting check-ins with clients to ensure their needs are being met and to identify opportunities for growth Account revenue and billing reconciliation for customers who have purchased our services offerings Maintain high levels of response and resolution to customer requests Monitoring and reporting on the client’s performance while interacting with Celtra’s products and services, and recommending improvements or upgrades as a means to drive usage and grow revenue Requirements 3+ years of client-facing creative production or project management experience in a creative agency or creative software organization Exceptional project management and communication skills, both written and verbal - a creative thinker and solution seeker Proven track record of working in a customer-facing role and managing end-to-end campaign execution for creative production to campaign execution - bonus if you have experience working across global time zones Relevant degree preferred but not required if adequate experience Ability to grow business in a strategic manner i.e. creating new process and initiatives Be curious and coachable, driven to learn and grow Do-er, proactive, independent thinker, a strong contributor Excellent organization skills, you must be comfortable working in a fast-moving environment and dealing with rapidly changing requirements Strong collaboration, planning, and project management skills with a proven ability to impact and influence a dispersed team In-office expecations of 3-days a week About Celtra Celtra is the leading Creative Automation platform built to help marketing and creative teams scale high-performing digital advertising across every channel and format. Our platform powers creative production, distribution, and optimization, combining workflow automation with AI-driven insights to help global brands unlock creative efficiency and drive superior ad performance. Top marketers at brands like Unilever, Spotify, Adidas, and Bloomberg rely on Celtra to build and deliver dynamic, personalized creative at scale. We integrate seamlessly with platforms such as Meta, Google, Amazon, and The Trade Desk. Empowering Creativity through Diversity & Inclusion Our mission is to empower creativity - and we cannot fulfill our mission without different perspectives. Diversity drives innovation, and Celtra is committed to diversity, equity, inclusion, and belonging. Every employee is empowered at Celtra - no matter your race, age, religion, gender identity, sexual orientation, physical or mental ability, or ethnicity. We hire the best, and develop our teams through continuous education and mentorship, in a community where everyone can bring their whole selves to work. #J-18808-Ljbffr