Medical Assistant Associate

Psychiatric Emergency Services Position

Under the direction of the Registered Nurse (RN), the Psychiatric Emergency Services (PES) candidate will perform basic patient care and specific duties which promote clinical care, safety, and comfort of the adult and pediatric patient in the PES. Is accountable for all patient care rendered, adhering to nursing care standards, and for promoting teamwork among peers. Incorporates the patient relations principles into all interactions.

Perks and Benefits:

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings
• Tuition Reimbursement
• Growth opportunities to higher seniority positions
• Management that provides quality training and direction

Responsibilities*

Patient Intake:

• Responds to general patient inquiries about clinic operations within their scope of practice.
• Rooms patients (virtually and in person) and performs standard patient intake including taking vitals and other measurements, medical histories, medication reconciliation documentation, form(s) preparation, relevant screenings, following predetermined protocols and other tasks as assigned.
• May obtain medical records and prepare medical information and reports for the appointment (e.g. reviewing Patient Summary Information, updating prescription information, etc.).
• Performs room preparation and turnover task(s) assigned, including managing stretchers and beds where appropriate.

Patient Care:

• Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care policies and guidelines, and competency.
• Administers injections and immunizations appropriate per competency and Ambulatory Care policy and guidelines.
• Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or formal training with direct patient care that may include treatments, tests, or procedures.
• Quality Control testing of POC equipment.
• May manage forms and consent (virtual and in person) and provide routine patient instruction forms assigned by the clinic and within their scope of practice.
• Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures, policies, and guidelines.
• Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).
• Queue and pend medication renewals.
• Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care guidelines.
• Observes patient status, report changes, and document accordingly.
• Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon patient request.
• Informs patients of normal test results within their scope of practice
• Documents into MiChart within scope of practice.

Administrative and Clinical Workflow Support:

• Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate equipment and supplies.
• Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.
• Cleans, stocks, and organizes clinic spaces (exam and supply rooms).
• Maintains inventory and may manage PAR levels when appropriate.
• Processes forms and in basket messages through MiChart.
• May assist with prescription or procedure prior authorizations within scope of practice.
• Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.
• Transport and prepares surgical instruments for sterile processing.
• Supports orientation and/or shadowing opportunities as assigned.
• Participate in regulatory readiness processes.
• Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MIChart upgrades, or operational meetings)
• Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.
• Perform other related duties within scope of practice as assigned.

Required Qualifications*

• High school diploma or GED.
• Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1 - 3 years).
• Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology.
• Eighteen (18) months of recent psych experience.

Desired Qualifications*

Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA).

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This is a 3/2 days per week position (12 hour shifts)

Shift: Primary: Days 7a-7:30p, Secondary Eves 11a-11:30p

Work Locations

Michigan Medicine - Health System - Psychiatric Emergency Services

Additional Information

• Directly responsible to the Clinical Nurse Supervisor, Manager, and Medical Director of PES.
• Functionally responsible to the RN on the assigned shift.
• Personnel supervised: None
• Interrelationships: works effectively with patients, families, and all members of the health care team.
• This posting is currently open only to internal candidates. External candidates may apply at Job IDs 258780, 258781, or 258782.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.