Restaurant Shift Lead

Benefits:

401(k)

401(k) matching

Flexible schedule

Free uniforms

Role: Restaurant Shift Lead Employer: Capriotti’s Sandwich Shop Location: Capriotti’s Sandwich Shop in Bel Air, MD Compensation: Competitive Hourly Pay (Based on Experience) Job Type: Full-Time or Part-Time

Benefits:

401k

Free meals and generous employee discounts

Flexible scheduling

Ongoing paid training and leadership development

Opportunities for advancement

Join a Growing Fast-Casual Restaurant Brand Capriotti’s Sandwich Shop is a rapidly growing fast-casual restaurant brand with more than 100 locations nationwide and exciting expansion plans ahead. Known for our award-winning sandwiches, exceptional guest service, and team-oriented culture, Capriotti’s is a place where great food and great people come together.

We are currently hiring a motivated Restaurant Shift Lead to help guide daily operations and support our restaurant team. This role is ideal for someone who enjoys leading others, delivering outstanding customer service, and building a career in restaurant management, hospitality, or food service leadership.

At Capriotti’s, every team member plays an important role in creating memorable guest experiences.

Position Overview The Restaurant Shift Lead helps oversee day-to-day restaurant operations during assigned shifts, ensuring smooth service, quality food preparation, and a positive team environment. You will support the management team by supervising staff, maintaining Capriottis operational standards, and delivering excellent customer service in a fast-paced restaurant environment. This role is ideal for someone who enjoys working with people, coaching team members, and developing leadership skills in the hospitality industry.

Responsibilities

Supervise and support team members during daily restaurant operations

Delegate tasks and ensure all shift duties are completed efficiently

Maintain Capriotti’s standards for food quality, speed of service, and cleanliness

Provide excellent guest service and resolve customer concerns professionally

Follow company policies for food safety, sanitation, and cash handling

Assist with scheduling support, labor management, and inventory monitoring

Maintain cleanliness and organization throughout kitchen and dining areas

Support smooth shift transitions through clear communication with management

Recognize and encourage team performance and positive contributions

Promote a team culture built on respect, accountability, and professionalism

What We’re Looking For

Previous experience in restaurant, food service, hospitality, or retail leadership preferred

Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus

Strong customer service and communication skills

Ability to lead and motivate team members in a fast-paced environment

Excellent time management, organization, and problem-solving skills

Dependable, adaptable, and team-oriented mindset

Must be at least 17 years old

Flexible schedule including nights, weekends, and holidays

Why Join Capriotti’s?

Opportunities for career growth and promotion from within

Leadership development and hands-on management experience

Supportive and fun team culture

Flexible scheduling for work-life balance

Be part of a brand known for award-winning sandwiches and exceptional hospitality

At Capriottis, we believe in helping our team members grow their careers. Whether you’re looking to gain leadership experience or work toward restaurant management, this role can be the next step in your professional journey.

Apply today, if you are a good fit for this role! We look forward to meeting you!