Network Engineer (ServiceNow)

Responsibilities

• Execute and manage ServiceNow Discovery and Service Mapping for network devices and services.
• Validate, reconcile, and maintain CMDB Configuration Items (CIs) and relationships.
• Onboard network assets and dependencies into ServiceNow with accurate attributes and mappings.
• Troubleshoot discovery issues and improve discovery patterns, probes, and credentials.
• Ensure CMDB data quality through governance and remediation activities.
• Document onboarding standards, processes, and operational procedures.
• Collaborate with internal stakeholders and vendors to support project delivery.

Requirements

• Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of experience in network engineering or operations.
• Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB.
• Strong understanding of network technologies, including routing, switching, and firewalls.
• Knowledge of CI relationships, CMDB data models, and data governance practices.
• Experience in Python or PowerShell scripting for automation is advantageous.
• Strong analytical, documentation, and stakeholder management skills.