Patient Services Associate II - Germantown Professional Associates - Full-Time Days

Patient Services Associate (PSA) IIThe Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.• Obtains pre certifications and/or pre authorizations for procedures.• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.• Greets and interacts with patients/visitors in a professional manner, on phone or in person.• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.• Other duties as requested or assigned.Education:HS Diploma or equivalent required.Experience:Customer service and/or patient facing healthcare experience preferred.Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityAlbert Einstein Medical CenterPrimary Location Address5753 Wayne Avenue, Philadelphia, Pennsylvania, United States of AmericaJefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.