Client Services Analyst II

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Client Services Analyst II at Gainwell, you will support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction. You will collaborate with cross-functional teams to ensure high-quality outcomes in a dynamic healthcare technology environment.

Your role in our mission

When joining Gainwell, you will:

• Support client service delivery by monitoring performance, tracking issues, and ensuring alignment with service level agreements
• Act as a point of contact for client inquiries, coordinating resolution of issues with internal teams
• Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction
• Prepare reports, dashboards, and communications to provide visibility into service performance and key metrics
• Collaborate with operations, account management, and cross-functional teams to support client needs and service delivery initiatives

What we're looking for

• 3–5+ years of experience in client services, customer support, account management, or a related field
• Experience working in a client-facing role supporting service delivery or operations
• Strong analytical skills with the ability to interpret data and identify trends
• Strong communication and problem-solving skills with the ability to manage multiple priorities
• Experience with reporting tools, CRM systems, or Microsoft Office preferred

What you should expect in this role

• Remote-based role within the United States with flexibility to support client and business needs
• Daily responsibilities include client coordination, performance tracking, and reporting
• Collaboration with clients, operations teams, and internal stakeholders
• Involvement in continuous improvement and enhancement of client service delivery processes

The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.