Assistant General Manager

Crown Hotel & Travel Management

Assistant General Manager

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Full Time

Benefits

Health Insurance (Medical, Dental and Vision)
Enhanced Paid Time Off (PTO) Plan
Paid Training
Fantastic Company Culture

Responsibilities:

Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
Maintains all hotel standards set forth by the brand and the management company.
Successfully operates the hotel in the General Managers absence.
Assists with scheduling, billing and some accounts receivable responsibilities.
Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel's guest service standards.
Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
Fields Guest complaints, conducting through research to develop the most effective solutions.
Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.
Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.
Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
Confers and cooperates with other department heads to ensure coordination of activities.
Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Receives and processes advance registration payments.
Meets and personally greets VIP Guests, whenever possible.
Conducts performance evaluations and coaches and counsels all associates when necessary.
Issues verbal and written instructions to the hotel team through guidance from the General Manager.
Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.
Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business.
Reviews, revises and approves daily payroll reports as needed.
Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
When necessary performs the duties of his/her subordinates.

Qualifications and Skills

PEP experience is highly recommended
Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
1 year of customer service required
Branded hotel experience required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to use a moderately complex computer system.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.
The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Excellent organizational skills
Ability to read, listen and communicate effectively in English.
Able to write reports, correspondences, memos and employee performance evaluations
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.
Meets legal age requirements for the position.
Driver's License Required
High school diploma or equivalent
Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance

Apply

Vacancy posted 9 days ago

Similar jobs that could be interesting for youBased on the Assistant General Manager in Smithfield, NC vacancy

Assistant General Manager
...Smithfield's Chicken 'N Bar-B-Q is seeking top performers who desire to take their career and earnings to the next level! Assistant General Manager Candidates Compensation and Benefits: Top pay in the market, base up to 65K on day one The latest closing...
Suggested
Hourly pay
Flexible hours
Shift work
Night shift
Smithfield's Chicken 'N Bar-B-Q
Smithfield, NC
4 days ago
Assistant General Manager
$750 per month
...Premium Velocity Auto (PVA) / Jiffy Lube Is Hiring for an Assistant General Manager! Jump-start your career with an industry leader! Are you ready to shift your career into high gear? Whether you're coming from automotive, retail, hospitality, or fast food - if you...
Suggested
Full time
Local area
Flexible hours
Shift work
Jiffy Lube
Clayton, NC
5 days ago
Assistant General Manager — Top Pay, Bonus & 5‑Day Week
$65,000 per day
Smithfield's Chicken 'N Bar-B-Q is looking for an Assistant General Manager in Clayton, North Carolina. This role offers top pay up to $65k on day one, a robust benefits package, and huge bonus potential based on sales growth. Candidates should have a hands-on leadership...
Suggested
Weekend work
Smithfield's Chicken 'N Bar-B-Q
Clayton, NC
4 days ago
Assistant Manager
...committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. The Assistant Manager will be responsible for directing the overall operation of the restaurant, from hiring and overseeing a team of employees that...
Suggested
Dunkin
Smithfield, NC
5 days ago
Assistant Manager
...Assistant Manager Low & Slow Smokehouse is a locally owned, family-friendly barbecue restaurant known for our authentic smoked meats, welcoming... ...to create great customer experiences. This role supports the General Manager with daily operations, staff leadership, and ensuring...
Suggested
Shift work
Weekend work
Afternoon shift
Blue Line Aviation
Smithfield, NC
4 days ago
Assistant Manager - Selma NC
...Tri-Arc Food Systems, Inc. | Bojangles - Urgent Hiring for Immediate Assistant Manager Role! Are you looking for a dynamic, fun, and loving work environment where your leadership skills can shine? Do you want to be part of a motivated team that values enthusiasm and...
Full time
Immediate start
Flexible hours
Shift work
Night shift
Day shift
Bojangles'
Selma, NC
1 day ago
Assistant Manager
...commitment to customer experience, and a passion for developing talent from within. Position Summary As an Assistant Store Manager, you play a key role in supporting daily store operations, team leadership, and staffing efforts. Partnering closely with...
Flexible hours
Night shift
Citi Trends
Smithfield, NC
5 days ago
Assistant Manager
...Assistant Manager There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite... ...Molten Cake Sundae. You’ll assist the drive-in restaurant’s General Manager in managing drive-in operations. You will also be involved...
Immediate start
Shift work
Night shift
Weekend work
Sonic
Smithfield, NC
1 day ago
General Manager
$70k
...Bob Evans and be an integral part of .... Where Good Grows. General Manager Responsibilities: The position of General Manager is a... ...initiatives to the management team and staff Occasionally assist team members with category job duties as needed Champion sales...
Hourly pay
Casual work
Local area
Flexible hours
Shift work
Weekend work
Bob Evans
Smithfield, NC
5 days ago
General Manager
...sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a never-... ...requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints • Interview and hire restaurant...
Local area
Immediate start
Shift work
Night shift
Sonic
Smithfield, NC
5 days ago
KFC General Manager
...they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!)....
KFC
Selma, NC
5 days ago
Assistant Manager
$14 per hour
...Assistant Manager Requisition ID 2026-267230 Brand Handy Mart Position Type Full-Time Location : Address 3657 Wilson Mills Rd Overview Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From...
Weekly pay
Full time
Shift work
GPM Investments
Smithfield, NC
1 day ago
Assistant Manager
...Assistant Manager Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the... ...and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees...
Full time
Temporary work
Local area
Flexible hours
Panda Restaurant Group
Selma, NC
3 days ago
Part-Time Assistant Manager - Level 1
$10 per hour
...BoxLunch Part-Time Assistant Manager – Level 1 At BoxLunch, we're committed using our love of pop culture to do something amazing: eliminate hunger. With every $10 spent, we donate a meal to Feeding America that directly benefits the communities we are in. As a BoxLunch...
Part time
Hot Topic
Smithfield, NC
1 day ago
Part-Time Assistant Manager - Level 2
$10 per hour
...Part-Time Assistant Manager – Level 2 At BoxLunch, we're committed using our love of pop culture to do something amazing: eliminate hunger. With every $10 spent, we donate a meal to Feeding America that directly benefits the communities we are in. We're on the search...
Part time
Night shift
Hot Topic
Smithfield, NC
1 day ago
Assistant Manager — Growth, Flexible Hours, Great Benefits
A family dining restaurant chain seeks an Assistant Manager in Smithfield, North Carolina. This role involves supporting daily operations, managing staff, and ensuring high-quality guest experiences. Candidates should have a minimum of 2 years in a similar role and demonstrate...
Flexible hours
Bob Evans Restaurants
Smithfield, NC
3 days ago
Automotive Assistant & Service Managers
Put your career into high gear with Mavis Tires & Brakes at Discount Prices! We’re looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one of our state‑of‑the‑art automotive service and retail tire sales centers in the Goldsboro, NC area...
Weekly pay
Full time
MavisTire
Smithfield, NC
2 days ago
Automotive Service Leader: Assistant & Service Manager
MavisTire in Smithfield, NC, is seeking full-time Automotive Assistant Managers and Service Managers to join their team. The Assistant Manager will support the Store Manager in ensuring efficient store operations, while the Service Manager will assist customers with tire...
Full time
MavisTire
Smithfield, NC
2 days ago
Assistant Dental Office Manager
$20 - $23 per hour
...Assistant Dental Office Manager At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling...
Full time
Work at office
Flexible hours
Night shift
Aspen Dental
Selma, NC
7 days ago
Assistant Manager
...Arby's Restaurant Assistant Manager Based in Northern Indiana, AES Restaurant Group, LLC is a proud franchisee of Arby's operating restaurants... .... As the Restaurant Assistant Manager you will work with the General Manager to achieve high performance in areas such as:...
Full time
Part time
Local area
Shift work
Arby's
Clayton, NC
2 days ago
Assistant Manager
...Job Description Job Description If you’re an experienced restaurant assistant manager or shift manager, think about a career with Pizza Hut! You know who you are - a natural leader, you love putting together a winning team. You're all about teaching new things and...
Daily paid
Flexible hours
Shift work
Night shift
SDS Restaurant Group
Clayton, NC
1 day ago
Assistant Manager
$16 per hour
...Assistant Manager Culver's is looking for new True Blue Crew Members! As a Culver's True Blue Crew member you will have the opportunity... ...providing a place to grow, learn and develop. Reports to General Manager ESSENTIAL FUNCTIONS Ensures that the Culver'...
Hourly pay
Temporary work
Monday to Friday
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Afternoon shift
Culver's
Clayton, NC
1 day ago
KFC General Manager
...they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!)....
KFC
Clayton, NC
3 days ago
General Manager
...Hwy 55 is looking for a motivated and professional General Manager to oversee our day-to-day operations. The successful candidate will be responsible for managing our staff, ensuring customer satisfaction, and improving profitability. The ideal candidate will be a strong...
Hwy 55 Burgers/ Tiny Frog, Inc. (NC)
Clayton, NC
4 days ago
General Manager
...DESCRIPTION Job Description The General Manager has the overall responsibility for managing and leading the daily operations of a... ...staff for all positions. Conduct orientation and train all Assistant Managers and other staff as needed. Perform performance reviews...
Hourly pay
All shifts
Flexible hours
Shift work
Slim Chickens
Clayton, NC
1 day ago
Assistant Manager
...Assistant Manager Level Management Position Type Full Time Job Shift 4:00am - 3:00pm Education Level High School Travel Percentage Up to... ...life after 2 pm DUTIES AND RESPONSIBILITIES - This is a general guideline of duties, not a complete job description:...
Full time
Local area
Shift work
Biscuitville
Clayton, NC
4 days ago
Assistant Manager - Slim Chickens
...career in the restaurant field. SUMMARY OF POSITION The Assistant Manager's primary duty is the management of the daily operations of... ...Shift Leaders and other hourly staff. In the absence of the General Manager, the Assistant Manager is the highest-ranking member...
Hourly pay
Casual work
All shifts
Flexible hours
Shift work
Day shift
Slim Chickens
Clayton, NC
2 days ago
Assistant Manager - North Pearl St., Princeton
...Tri-Arc Food Systems, Inc. | Bojangles - Urgent Hiring for Immediate Assistant Manager Role! Are you looking for a dynamic, fun, and loving work environment where your leadership skills can shine? Do you want to be part of a motivated team that values enthusiasm and...
Full time
Immediate start
Flexible hours
Shift work
Night shift
Day shift
Bojangles'
Princeton, NC
1 day ago
Assistant Manager
...can be either part-time or full-time. This position will assist the Site Manager in the operation and leadership of our car washes in the... ...INFORMATION The above statements are intended to describe the general nature and level of work being performed by people assigned...
Full time
Part time
Work at office
Flexible hours
Shift work
Weekend work
Afternoon shift
Sams Xpress Car Wash
Clayton, NC
4 days ago
Assistant Manager
...for folks with backgrounds in serving, hospitality, short order cooking, or fast food production who are looking to progress into management. We are looking for goal-oriented, ambitious individuals who understand that the only limitations in life are the ones we place...
Flexible hours
Shift work
Hwy 55 Burgers/ Tiny Frog, Inc. (NC)
Clayton, NC
6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Assistant General Manager. Be the first to apply!