MyLife Advisor

ADP is hiring a MyLife Advisor for their Human Resources Outsourcing division. Responsibilities Provide Tier 1 support for client employee and third‑party inquiries related to benefits, payroll (general, practice, and tax), HR, 401’k, risk, workers' compensation, e‑TIME, and more. Use online tools and internal resources to research and resolve issues, escalating when necessary and communicating status to stakeholders. Build relationships with team members, business partners across Payroll, HR, and Benefits, and external vendors to expedite resolution. Grow professionally by handling increasingly complex calls, specializing in specific subject areas, and mentoring less experienced representatives. At the senior level, serve as a back‑up to the Manager or Team Lead. Required Qualifications High School Diploma or GED. One year of client service experience, or military experience. Preferred Qualifications Proficiency with probing and problem‑solving techniques to troubleshoot and analyze findings. Demonstrated accountability. Benefits & Work Environment Inclusive culture that values equity, inclusion, and belonging. Opportunities for career growth in an agile, fast‑paced environment. Ongoing training, development, and mentorship programs. Best‑in‑class benefits starting on Day1, including mental health resources. Company‑paid volunteer time supporting community causes. Diversity, Equity, Inclusion & Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace and providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, and job performance. #J-18808-Ljbffr Automatic Data Processing, Inc.