Senior Advisor, Client Engagement

Senior Advisor, Client Engagement

This role is for a Senior Advisor, Client Engagement professional who will serve as the primary liaison between clients and Epsilon's teams, ensuring successful product and service delivery! This person will lead a matrixed, cross-functional team, orchestrating efforts to achieve client business outcomes while leading expectations and financial goals. This position offers an outstanding opportunity to be at the forefront of Epsilon's transformation to a unified delivery model. You'll play a vital role in crafting this new function, directly contributing to business growth and streamlining how Epsilon delivers value to its customers. The role provides a high level of autonomy and leadership, allowing you to lead sophisticated projects, drive collaboration across a multicultural and geographically dispersed organization, and directly influence client satisfaction and success. By leading client engagements from end to end and ensuring financial goals are met, you will directly contribute to Epsilon's business growth. You will improve the value provided to clients and contribute to the formalization of Client Engagement an essential component of the company's strategic evolution.

Responsibilities

What You'll Achieve

• Career growth: As an IC leader within the newly formalized Client Engagement function, you will have a direct impact on how Epsilon operates, crafting a clear pathway for professional growth within the organization. This role also provides significant exposure to various departments (sales, client services, delivery) and senior leadership, which can lead to future leadership roles.
• Skills honed: You will refine your project and program oversight capabilities, improve your client rapport skills, and cultivate your financial insight in a practical, fast-paced environment. The role also requires guiding and providing feedback to cross-functional teams, improving your leadership and communication abilities within a "matrixed" setting.

Qualifications

Who You Are

• What you'll bring with you:
  • Bachelor's degree or equivalent experience
  • 5+ years of industry-specific experience
  • 2+ years of managerial experience
  • Program and project management experience
  • Experience of at least 2 years in a customer-facing position
  • Experience in the Martech or Adtech industries
• Why you might stand out from other talent:
  • Consistent record to work collaboratively and build positive relationships with both internal and external teams
  • Demonstrated ability to excel in a dynamic environment with shifting priorities and optimally lead challenges and uncertainties.

Additional Information

When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.