Dock Lead

Lead Dock Helper


We have an incredible opportunity for a dynamic, energetic, and eager Lead Dock Helper in Chicago!


About DO & CO


We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly - sometimes beyond our own expectations.


Position Summary


The Dock Helper Lead is responsible for coordinating and leading daily dock operations to ensure the accurate, timely, and safe receipt, staging, loading, and unloading of products, equipment, and airline catering supplies. This position provides guidance to Dock Helpers, maintains operational efficiency, and ensures compliance with company, customer, food safety, and safety regulations.


Key Responsibilities


Operational Leadership

• Lead and coordinate the activities of Dock Helpers during assigned shifts.
• Assign daily tasks and monitor work performance to ensure operational requirements are met.
• Support supervisors in achieving on-time flight departures and customer service standards.
• Ensure all loading and unloading activities are completed accurately and efficiently.
• Assist with staffing adjustments based on flight schedules and operational needs.

Dock Operations

• Oversee the receipt, staging, and dispatch of catering equipment, carts, and supplies.
• Verify quantities and conditions of products received and shipped.
• Ensure proper documentation and tracking of equipment and inventory.
• Monitor aircraft catering schedules and prioritize workload accordingly.
• Coordinate with Production, Transportation, and Warehouse teams to support operational requirements.

Safety & Compliance

• Enforce company safety policies and procedures.
• Ensure compliance with food safety, HACCP, sanitation, and airline security requirements.
• Conduct regular dock inspections to maintain a clean and organized work environment.
• Report accidents, incidents, equipment damage, and safety concerns immediately.
• Ensure proper use of personal protective equipment (PPE).

Training & Team Development

• Train and mentor new Dock Helpers on operational procedures and safety standards.
• Monitor employee performance and provide coaching as needed.
• Promote teamwork, accountability, and a positive work environment.
• Assist supervisors with attendance monitoring and performance feedback.

Equipment & Inventory Control

• Monitor the condition of carts, containers, pallets, and dock equipment.
• Ensure proper handling and storage of products and materials.
• Report maintenance issues and equipment malfunctions promptly.
• Assist with inventory counts and reconciliation activities.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1-3 years of warehouse, logistics, airline catering, or dock operations experience.
• Previous leadership or team lead experience preferred.
• Knowledge of airline catering operations is an advantage.
• Ability to operate material handling equipment such as pallet jacks and forklifts (if certified).
• Strong communication and organizational skills.
• Basic computer and record-keeping skills.

Physical Requirements

• Ability to lift, push, and pull up to 50 lbs.
• Ability to stand, walk, bend, and work for extended periods.
• Ability to work in refrigerated, freezer, and outdoor environments.
• Ability to work flexible schedules, including weekends, holidays, and overtime as required.

Key Performance Indicators (KPIs)

• On-time flight support performance.
• Dock productivity and efficiency.
• Inventory and equipment accuracy.
• Safety compliance and incident reduction.
• Employee attendance and team performance.
• Customer and airline service satisfaction.
• This position plays a critical role in ensuring smooth airline catering operations by maintaining efficient dock activities and supporting the timely delivery of products and equipment to meet customer and flight requirements.

What We Offer:


Competitive Pay: $25.00

• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.

Diversity & Inclusion Statement


DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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