Original Equipment (OE) Customer Service Representative Analyst

HOW YOU WILL MAKE AN IMPACT

SG 9/10

Demand Planning & Forecast Analysis :

• Support the collaborative forecasting process for assigned customer accounts by working with Sales Operations Customer Service and customer planning teams.
• Review and analyze customer forecast releases identify demand variances and communicate changes to stakeholders.
• Maintain regular communication with customer analysts regarding forecast updates and demand planning activities.
• Prepare and analyze forecast versus shipment performance reports and identify trends and opportunities for improvement.

Order Management & Customer Service :

• Monitor product availability and support supply continuity for assigned customer accounts.
• Process and manage customer orders from receipt through delivery ensuring accurate order execution and fulfillment.
• Investigate and resolve order-related issues while serving as a key customer contact for supply chain execution matters.
• Coordinate transportation schedules and support shipment planning activities to meet customer requirements.
• Communicate potential supply or delivery constraints and assist in developing alternative solutions.
• Monitor shipment status and delivery performance to ensure timely customer fulfillment.

Inventory Management :

• Maintain Production-Sales-Inventory (PSI) planning files and reports to support replenishment planning and inventory control.
• Track inventory levels production plans and shipment performance against customer requirements.
• Analyze inventory aging and support actions to reduce excess and obsolete inventory.
• Collaborate with cross-functional teams to manage inventory transitions phase-ins and phase-outs.

Reporting Analytics & Continuous Improvement :

• Develop and maintain supply chain reports related to demand forecasts inventory performance service metrics and logistics costs.
• Perform data analysis to identify trends risks and opportunities to improve customer supply chain performance.
• Support continuous improvement initiatives focused on enhancing supply chain processes data accuracy and operational effectiveness.
• Utilize supply chain systems and planning tools to support business operations and decision-making.
• Participate in cross-functional and regional supply chain projects as required.

Qualifications :

WHAT YOU BRING TO THE ROLE  

• Bachelors degree in Supply Chain Management Logistics Business Administration Engineering or a related field.
• Experience or internship exposure in demand planning customer supply chain logistics inventory management or operations.
• Strong analytical and problem-solving skills with proficiency in Microsoft Excel and reporting tools.
• Strong communication and organizational skills with the ability to manage multiple priorities.
• Customer-focused mindset and ability to collaborate effectively across functions.

ADDITIONAL WAYS TO STAND OUT

• Automotive industry experience
• Working knowledge of ERP and supply chain planning systems (SAP APO SCM PSI or similar systems preferred).

Additional Information :

THE PERKS

• Immediate Benefits 
• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off
• Tuition Assistance
• Employee Discounts including tire discounts
• Competitive Bonus Programs
• Employes 401k Match
• Diverse & Inclusive Work Environment with 20 Employee Resource groups.
• Hybrid Work 
• Employee Assistance Program
• Future Growth Opportunities including personal and professional
• And many more benefits that come with working for a global industry leader!

EEO-Statement:

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals without regard to unlawful consideration to race color sex sexual orientation gender identity age religion national origin disability veteran status or any other status protected by applicable addition as a federal contractor Continental complies with government regulations including affirmative action responsibilities for qualified individuals with a disability and protected veterans where they apply. To be considered you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings we encourage you to reapply for other opportunities as they become available. Further Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process please reply to or contact US Recruiting at . This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as following up on an application or non-disability related technical issues will not receive a call back.

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Remote Work :

No

Employment Type :

Full-time