Customer Service Specialist

Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS:

• Assist the Corporate Services department (manager) to complete the required functions including implementation, customer service, product development, and risk management.
• Work closely with sales team to provide banking solutions to customers and prospects.
• Respond to direct customer questions and routed questions from branches, operations, and sales-team.
• Monitor customer usage to identify and remediate customer attrition, maximize fee income, and maintain sound risk management practices.
• Assist Corporate Services Manager with various management and audit reports.
• Provide the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

• High school education required.
• Computer skills including MS Office, Excel, 10-key.
• Ability to work in US without sponsorship.
• 2+ years of banking experience with cash management products preferred.
• Strong customer service background required.
• Technological competencies to understand, operate, and explain the bank's products and support programs.
• Strong ability to use written and verbal communication effectively with customers and staff.
• Patience to deal with accounting errors or problems.
• Ability to deal with time constrains and strong attention to detail.
• Extended hours sitting and performing computer tasks may be required.
• Able to perform other duties as assigned.
• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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