Lead Pharmacy Technician

Lead Order Clarification And Approval Team Technician

At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we're constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don't meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply!

This is a full-time, on-site position based at our Pharmacy Warehouse near Gresham, OR. This position requires 40 hours per week, typically scheduled Monday-Friday during OCAT core business hours.

Perform the duties of an Order Clarification and Approval Technician

Serve as the primary resource for OCAT team members, leading problem-solving efforts, facilitating task delegation, and ensuring effective issue resolution

Train new and existing team members

Assist in keeping associates on track to achieving productivity goals

Assist supervisor with comprehensive support and feedback to team while fostering a supportive team environment

Lead problem-solving efforts and report system errors; aid in the creation and identification of policies, resources, and solutions

Ensure SLAs for on-site tasks are met on a daily basis

4+ years of pharmacy experience with a minimum with 1 year of experience as a Vetsource OCAT Technician or equivalent experience

Must hold a current Certified Pharmacy Technician license with the Oregon Board of Pharmacy

Motivated independent problem solver with excellent attendance, time-management, and follow-through

Strong communication, interpersonal, and de-escalation skills

A team-oriented mindset, positive attitude, and adeptness in collaborating

Excellent computer skills, including the capability to quickly learn, navigate, and multi-task unfamiliar systems or programs

Leadership experience

Veterinary experience

Prior experience in a pharmacy setting or with processing pharmacy orders

Knowledge and experience with Google Suite Applications, Google CCAI and Pharmacy RunDeck

Environment where dogs are present if in the office

Sitting/standing at a desk working on a computer for long periods of time

Occasionally stooping, lifting, and/or bending

Occasionally reaching overhead and using a step ladder

In addition to an inclusive and welcoming culture, Vetsource also offers:

Competitive pay and benefits including medical, vision, dental, and life insurance

Employee Assistance Program

Pet insurance and Virtual vet care

PTO, Holidays, Floating Holidays, and Volunteer Day

Retirement Savings Plan (401k/ RRSP) with employer matching program

Paid parental leave

Flexible scheduling and remote work where possible

The opportunity to join one of our Associate Resource Groups, and fun company events!

Pay range (US based applicants): $24.73 - $31.00 / hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.