Restaurant Food Runner/Busser - Haven

Job Description

Job Description

Description:

ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility. The resort blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to elevated dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.

THE ROLE

Chetola Resort is seeking friendly, energetic, and service-oriented Food Runners/Bussers to join the team at Haven , our signature restaurant.

In this dual role, you will help create a seamless and memorable dining experience by delivering food promptly and accurately, supporting servers, and maintaining a clean, organized, and welcoming dining environment. This is an excellent opportunity for someone who thrives in a fast-paced setting, takes pride in anticipating the needs of guests and teammates, and enjoys contributing to an elevated hospitality experience.

WHAT YOU’LL DO

• Deliver food from the kitchen to guests promptly, accurately, and with a warm, professional demeanor.
• Confirm dishes and table numbers before leaving the kitchen to ensure accurate delivery.
• Demonstrate knowledge of menu items and communicate relevant information when presenting dishes.
• Coordinate closely with servers, chefs, and other team members to maintain the timing and flow of service.
• Assist with guest requests and respond promptly and professionally to support an exceptional dining experience.
• Follow all food safety, sanitation, and allergen-awareness procedures.

• Clear, clean, and reset tables efficiently according to Haven’s service and presentation standards.
• Monitor tables and dining areas throughout service, anticipating when assistance is needed.
• Refill water glasses and assist with beverages, table maintenance, and other guest needs.
• Maintain the cleanliness and organization of the dining room, server stations, and side-work areas.
• Remove used dishes, glassware, and utensils promptly and discreetly.
• Ensure tables are properly set, polished, and ready to welcome the next guests.

• Support servers and other front-of-house team members during all stages of service, particularly during peak periods.
• Assist with polishing silverware and glassware, folding linens, stocking supplies, and completing assigned side work.
• Communicate proactively with the front-of-house and culinary teams regarding service needs, delays, or guest concerns.
• Help maintain a safe, clean, and organized work environment.
• Work collaboratively with the entire Haven team to deliver polished, efficient, and gracious service.
• Perform other duties as assigned to support restaurant and resort operations.

ATTENTION TO DETAIL IN ACTION

At Haven, an exceptional dining experience depends on thoughtful, seamless service. As a Food Runner/Busser at Haven , your attention to detail helps ensure every dish arrives as intended and every table remains clean, polished, and welcoming.

• Order accuracy: Dishes confirmed against table and seat numbers before leaving the kitchen
• Food presentation: Plates handled carefully and delivered without disrupting their presentation
• Service timing: Food delivered promptly and in coordination with the kitchen and service team
• Table maintenance: Used dishes and glassware cleared discreetly while water and other table needs are monitored
• Dining room readiness: Tables cleaned, reset, and carefully inspected according to Haven’s presentation standards
• Station organization: Server stations stocked, clean, and prepared with the supplies needed for efficient service
• Guest awareness: Guest needs anticipated and addressed promptly, warmly, and professionally
• Clear communication: Servers and culinary team members kept informed of special requests, delays, and service needs

ABOUT YOU

• Warm, friendly, and committed to creating exceptional guest experiences.
• Energetic and comfortable working in a fast-paced restaurant environment.
• Reliable, hardworking, and attentive to the small details that shape the guest experience.
• Able to remain composed, organized, and responsive during busy periods.
• A collaborative team player who communicates clearly and steps in wherever support is needed.
• Eager to learn Haven’s menu, service standards, and approach to hospitality.
• Proud to maintain a clean, polished, and welcoming dining environment.

REQUIREMENTS

• Previous restaurant, hospitality, or customer-service experience preferred but not required.
• Ability to learn menu items, table numbers, service procedures, and food-allergen protocols.
• Strong communication, organization, and time-management skills.
• Availability to work mornings, evenings, weekends, and holidays based on business needs.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to frequently lift and carry trays, dishes, and supplies weighing up to 30 pounds and occasionally lift up to 50 pounds.
• Ability to bend, reach, push, pull, and safely move throughout the dining room and kitchen.
• Commitment to following food-safety, sanitation, and workplace-safety practices.

WHY CHETOLA

• Be part of one of the region’s most iconic resorts with a welcoming, team-oriented culture.
• Build valuable hospitality skills with opportunities for growth in Food & Beverage and beyond.
• Competitive hourly pay
• Employee perks including discounts on dining, spa, lodging, and resort activities.