Service Representative/Driver (Class A)

Job Description

Job Description

JOB DESCRIPTION

Position:  Service Representative/Driver

Reports to:  Delivery Manager

Pay: $26.00/hour

Job Summary

The Service Representative is responsible for delivering products to retail accounts safely and efficiently, ensuring exceptional customer service, market compliance, and merchandising standards. This position also supports promotional execution and acts as a key liaison between the company and retail customers. The Service Representative is expected to operate company vehicles professionally and comply with all applicable safety and DOT regulations.

Essential Duties and Responsibilities

1. Delivery and Servicing

• Deliver assigned product routes efficiently, accurately, and safely.
• Ensure all products are faced with labels visible to consumers at the point of sale.
• Handle product returns and manage inventory within accounts.
• Provide outstanding customer service, respond to customer requests, and escalate issues to the supervisor when needed.
• Monitor backroom inventory and ensure stock is kept clean, neat, and organized.
• Support “on-call” deliveries, pull-ups, and special events as scheduled.
• Inform office staff of any changes in assigned account details.

1. Sales and Account Development

• Partner with pre-sales personnel to prevent out-of-stocks and improve order accuracy.
• Identify new sales opportunities within assigned accounts and report findings to your pre-sales representative.
• Build and maintain goodwill with all assigned accounts by representing Mitchell Distributing in a professional, courteous, and respectful manner.
• Supervise, train, and evaluate Route Assistants to ensure quality service.

1. Safety and Compliance

• Maintain a valid Class A Commercial Driver’s License (CDL) and inform your supervisor of any violations or changes.
• Maintain a current DOT physical card.
• Complete daily pre- and post-trip inspections and document findings per DOT and company guidelines.
• Drive assigned vehicle safely and maintain a clean driving record.
• Maintain a clean delivery vehicle (interior and exterior) and a clean working area daily.
• Follow all company safety practices and Anheuser-Busch procedures.
• Report any accidents or equipment damage immediately using company documentation.
• Safeguard all company property, equipment, and funds—responsibility for lost or damaged assets may result in reimbursement requirements.

1. Administrative and Operational Responsibilities

• Make accurate daily bank deposits for route collections.
• Complete all delivery paperwork, route logs, and impact documentation accurately and on time.
• Communicate competitive activity, route issues, or service opportunities to management.
• Adhere to all company policies and procedures, including those in the Employee Handbook.