Distribution Supervisor

Outbound Supervisor

The Outbound Supervisor is responsible for leading a team of DC associates to fulfill eCommerce orders accurately, efficiently, and on time every single shift. This role owns the daily execution of the outbound workflow: ensuring orders are picked, packed, labeled, and shipped clean to carrier cutoffs without exception. The supervisor is a hands-on leader who sets the pace, drives accountability, solves problems in real time, and builds a team culture centered on quality, urgency, and pride in the work.

This is a first-line supervisory role and an important step in PBD's leadership pipeline. Success in this position means zero missed carrier cuts, clean outbound quality, and a motivated team that consistently meets productivity standards.

Core Responsibilities

• Own the daily ship plan: know the order count, volume mix, and carrier cutoff times before the shift begins
• Ensure all orders are picked, packed, labeled, and staged to meet carrier pickup windows without exception
• Monitor wave release progress throughout the shift and adjust staffing or priorities to stay on pace
• Verify manifest accuracy and confirm all outbound shipments are scanned, closed, and staged correctly
• Escalate and resolve any WMS issues (Deposco), label errors, or carrier routing discrepancies before they cause a missed cut
• Confirm end-of-day shipment close-out: no open orders left in a shippable state without resolution

• Supervise a team of DC associates in all outbound functions: pick, pack, QC, labeling, and shipping lanes
• Assign associates to work areas and tasks at the start of each shift based on the daily order profile and volume
• Maintain accurate attendance records; address tardiness, absences, and performance gaps in real time
• Provide direct, timely feedback and coaching; document performance observations and escalate to management when appropriate
• Motivate the team with clear communication about goals, priorities, and expectations every shift
• Model the behavior and work ethic you expect from your team lead from the floor

• Enforce packing standards, client-specific routing guides, and order accuracy requirements across the team
• Conduct random pack audits and spot checks throughout the shift to catch errors before orders ship
• Ensure proper packaging materials, inserts, and labeling are used per client specifications
• Identify root causes of quality errors (mis-picks, wrong labels, packaging failures) and implement corrective actions
• Track and report quality metrics to management; participate in continuous improvement efforts

• Monitor hourly pick and pack rates against daily targets; identify team members who are off pace and intervene
• Complete end-of-shift production reports including orders shipped, units processed, and any open issues
• Track associate productivity and provide data to management for performance reviews
• Identify bottlenecks in the workflow (slotting, equipment, staffing, WMS issues) and communicate solutions

• Enforce all safety rules, PPE requirements, and DC housekeeping standards in the "B" zone at all times
• Ensure equipment (scanners, carts, packing stations) is in proper working condition; report maintenance needs immediately
• Maintain a clean, organized, and hazard-free work area throughout the shift not just at the end
• Ensure team compliance with all PBD SOPs and client-specific operational procedures

• Communicate clearly with the Outbound Manager or General Manager at shift start, midday, and shift-end on volume progress and issues
• Coordinate with receiving, inventory, and WMS teams to resolve order holds, inventory shortages, or pick path issues
• Participate in shift handoffs to ensure open issues, priorities, and pending work are communicated to incoming supervisors
• Flag client compliance risks (missed cuts, routing errors, packaging non-conformance) immediately to management

Qualifications

• 1+ year of experience in a warehouse, fulfillment, or distribution environment
• Demonstrated ability to lead and motivate others, even informally (lead associate, trainer, team lead experience counts)
• Strong sense of accountability you follow through, meet deadlines, and own your results
• Ability to read, communicate, and document clearly in a fast-paced environment
• Comfortable working with warehouse technology: handheld scanners, WMS systems, basic computer functions
• Physical ability to stand, walk, and work on the DC floor for the full duration of the shift

Preferred

• Experience in eCommerce fulfillment operations (small parcel, carrier compliance, parcel manifesting)
• Prior experience using Deposco WMS or similar warehouse management system
• Familiarity with carrier routing requirements (UPS, FedEx, USPS, Amazon) and shipping deadlines
• Experience tracking productivity metrics and communicating results to management
• Associate or Bachelor's degree in Business, Operations, Logistics, or related field or equivalent experience

Second Shift 2 PM 10:30 PM; Sunday required