Lead Tax Preparer

Job Description

Job Description

Job Overview
The Tax Office Lead/Supervisor is responsible for overseeing the daily operations of a high-performing tax preparation office in the Knoxville area (Maryville). This role delivers outstanding customer service and provides hands-on guidance to office staff.

Compensation

$25.00-$32.00 per hour + bonus ($4,500-$5,000 target)

Responsibilities

• Manage daily operations and oversee staffing and scheduling, ensuring smooth workflow and consistent procedures.
• Deliver an exceptional customer experience by maintaining a service‐focused atmosphere that welcomes clients, meets their needs, and encourages repeat business.
• Prepare tax returns and assist staff with technical and procedural questions to ensure compliant filings.
• Recruit and train staff, ensuring the team is well‐prepared, supported, and continuously developing the skills needed to deliver high-quality service.
• Ensure compliance with company policies.

Qualifications

• 3+ years of tax preparation experience.
• Proven experience in roles with supervisory responsibilities .
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Experience using Microsoft Office Suite and tax preparation software.
• Must be able to obtain a Preparer Tax Identification Number (PTIN).

Schedule

Full-time position during January-April tax season. Part-time from May-December; hours depending on office volume.

Employee Acknowledgement

This job description is not intended to be an exhaustive list of responsibilities, skills, duties, or requirements. The Company reserves the right to revise the functions of the job or to require that additional or different tasks be performed when business needs change.