Global Enablement & Performance Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Global Enablement & Performance LeadPosition Level: M3 Workday Job Profile: TBCReports into: Global Director – Digital & TransformationJob Description:We are seeking a results-oriented leader to own and execute our Digital Enablement Hub strategy, which is designed to create digitally powered, globally consistent ways of working. This senior role is responsible for architecting and managing the account’s operational & governance backbone, including program governance, performance analysis, process standardization and global communications. The ideal candidate will be a hands-on leader responsible for designing and managing our core account governance framework, transitioning the central platform team to modern digital ways of working, embedding standardized processes, and owning our global communications strategy. You are a strategic thinker who excels at implementation, with a passion for using technology and process to simplify complexity and enhance performance.As the Global Enablement and Performance Lead, you will manage a team of Performance Analysts and be accountable for transforming our operational model. You will replace manual administrative tasks with digital and AI-enabled automation, embed consistent global processes, and ensure that our teams are empowered by data and clear communication. Key ResponsibilitiesAccount Governance & Performance ManagementDesign, implement, and own a single, centralized system for global account governance.Manage the framework for tracking strategic account plans, key milestones, risks, issues, and opportunities (RAID logs) to ensure full visibility for leadership.Establish a clear reporting cadence on account health, performance against milestones, and risk mitigation, leveraging outputs from the performance team.Serve as the central point of contact for all governance-related processes and inquiries.Digital Transformation & Ways of WorkingLead the initiative to create a modern, digital-first operational model that reduces administrative burden.Architect and implement digital solutions to automate the tracking of actions, decisions, and outcomes from meetings, eliminating the need for manual minute-taking.Evaluate, select, and champion digital collaboration tools (e.g., project management platforms, communication hubs) that drive efficiency and connectivity.Train and support team members in adopting new digital behaviors and tools to foster a culture of continuous improvement.Process Standardization & ExcellenceDevelop, maintain, and govern a comprehensive library of global playbooks, Standard Operating Procedures (SOPs), and best-practice templates.Drive the consistent adoption of these standardized processes and workflows across all regions to ensure quality and predictability in our service delivery.Work with regional leads to embed approved workflows directly into core technology platforms, making consistency the path of least resistance.Global CommunicationsDevelop and execute the global account's internal communications strategy, ensuring all messaging is clear, timely, and aligned with our objectives.Own and manage a centralized communications calendar and platform for all major announcements, newsletters, and updates.Craft and distribute targeted, impactful digital communications that keep the global team informed, engaged, and connected.Act as the guardian of the account's internal voice and brand.Team Leadership & Development Provide direct line management, coaching, and professional development for a team of three Performance Analysts.Set clear objectives and manage the performance of the analyst team to ensure high-quality output and alignment with account goals.Direct the team's efforts in developing performance dashboards, monthly operating metrics, KPIs, and governance presentations.Harness the analytical power of the team to generate compelling, data-driven insights for leadership and to support strategic decision-making.Qualifications & ExperienceExperience: 5-7+ years of experience in a role focused on program management, operations, process improvement, or digital transformation, preferably within a large, global organization.Governance Expertise: Proven experience designing and managing governance frameworks for complex programs or accounts.Tech Savviness: Strong understanding of and hands-on experience with modern collaboration and project management tools (e.g., Smartsheet, Monday.com, Asana, Microsoft Teams, SharePoint).Process Excellence: Demonstrated ability in process mapping, documentation, and creating effective SOPs and playbooks that drive consistency.Communication Skills: Exceptional written and verbal communication skills, with experience developing and managing communication plans for a diverse, global audience.Change Management: A proven track record of successfully leading change initiatives and driving the adoption of new processes and technologies.Education: Bachelor’s degree in Business, Operations Management, Communications, or a related fieldThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:130,000.00 – 150,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Charlotte, NC, Chicago, IL, Portland, ORIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Charlotte, NC; Chicago, IL; Portland, ORType: Full time