Lead Phlebotomist Float, Lexington, Arlington, Watertown

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Patient Service Center Phlebotomist works in a Patient Service Center (draw station) located in a Beth Israel Lahey Health - Primary Care practice, or in a dedicated office suite in a medical office building, or in a doctor’s office. In this role, you will perform specimen collections, provide exceptional customer service, and be the face and voice of the BILH Laboratories to patients. Primary Responsibilities Maintains adequate staffing levels and efficient, effective workflow and scheduling. Provides training to phlebotomists to ensure competency. Provides data input for the payroll system in the absence of Supervisor and Phlebotomy Leaders. Acts as a technical resource for all difficult Phlebotomy blood draws for the institution. Ensures rounds are completed as scheduled and provides assistance, as needed, to maintain timelines of routine and STAT blood draws. Communicates lab issues and problems to Clinical Supervisor/Clinical Manager and recommends resolution. On a daily basis, interacts and communicates with customers including patients, site office manager, physicians, and medical assistants. Shares on-call duties. Provides input for performance appraisals. Ensures 24/7 coverage for Inpatient Rounds. Required Qualifications High School diploma or GED required. Registration Phlebotomy Certificate preferred. Phlebotomy Certificate preferred. 1-3 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Competencies Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions. Health Care Status HCW1: Regular, day-to-day contact; both face-to-face and hands‑on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x‑ray tech. Health Care Worker Status may vary by department. Sensory Requirements Visual clarity Physical Requirements Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus. This job requires frequent walking, standing, bending neck, bending waist, Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use. Pay Range $24.26 - $32.64 per hour. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. Additional Requirements As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer / Veterans / Disabled. #J-18808-Ljbffr