Technical Analyst - Operations IT

Canoe Intelligence

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Support Analyst SALARY : $70,000 - $80,000 USD Annual + Benefits + Bonus Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. As a Support Analyst, you’ll be working alongside the Support team to manage client inquiries and act as a point of contact for client requests. Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training Coordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center Contribute to Support roadmap project items concerning AI adoption and workflow optimization a genuine interest to deliver results for customers Enjoys working in a collaborative environment, sharing best practices, and supporting teammates Analytical, data-driven self-starter that is detailed-oriented and resourceful specifically AI initiatives that will propel the Canoe Support team into the future Experience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce, Jira, Confluence, Snowflake, Datadog Experience streamlining workflows with the use of AI tooling Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Canoe Intelligence ("Canoe"), a Bloomberg Company, is the data management and intelligence platform powering how the world invests in alts. Our AI-native platform automates the manual data processing, cutting operational costs and risk while future-proofing alts infrastructure for long term growth. Timely, accurate, and comprehensive data arms investment teams to act with the decisiveness of public markets. Canoe’s AI-driven platform was initially incubated in 2013 for Portage Partners LLC, a private multi-family office investment firm, and launched commercially in 2017. In October 2026, Canoe became a part of Bloomberg, combining our private markets data expertise with Bloomberg’s technology, data management capabilities, and global scale. Together, we’re building a connected experience across public and private markets, and investing in the Canoe platform, people, and dedicated client service that got us here. It is Canoe’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”).