Part-Time Specialist III, Call Center

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Lone Star College-Tomball

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

Founded in 1988, Lone Star College-Tomball is the third oldest college in the LSC system. LSC-Tomball offers a wide range of academic and workforce programs and is a leading college in the health sciences. LSC-Tomball is the founding college of the lifePATH program, a four-year degree for adults with cognitive disabilities. LSC-Tomball enjoys a joint library partnership with Harris County Public Library, and we offer an early college high school with the Tomball Independent School District.

Location address is 30555 Tomball Parkway, Tomball, TX 77375.

POSITION SUMMARY:

The Call and Welcome Center is the first point of contact for all students, employees, faculty and the public for Lone Star College. The PT Specialist II, Call and Welcome Center provides assistance to callers and visitors regarding all aspects of the college system.

ESSENTIAL JOB FUNCTIONS:

1. Manages incoming calls on several lines simultaneously, using a multi-line, computerized Call Manager phone system
2. Provides professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette
3. Provides general information regarding campus and programs using printed and electronic reference materials
4. Provides information regarding deadlines, dates, schedules and events
5. Provides information regarding admissions, test scores, transcripts, class availability, and restrictions
6. Accesses information from various websites and databases in order to respond appropriately to inquiries from callers or visitors
7. Enters call log information into spreadsheets and maintains current directory listings
8. Greets all visitors to the area in a courteous and professional manner, answers questions within the scope of responsibility or directs higher level questions and issues to appropriate area as needed. Maintains a neat and organized work area at all times
9. Triages incoming calls and transfers to the appropriate department. Provides handouts to visitors
10. Collects and records data
11. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Skilled in using a multi-line telephone system
• Excellent verbal and written communication skills
• Skilled in communicating effectively with individuals from diverse socio-economic backgrounds
• Ability to understand maps and building (campus) layouts and communicate directions
• Ability to establish and maintain effective working relationships with co-workers, students, and the general public
• Skill in providing excellent customer services in meeting and satisfying customer needs
• Ability to use critical thinking skills and function independently to solve complicated problems
• Ability to handle sensitive and/or confidential matters in a professional manner
• Knowledge of general customer support protocols and telephone etiquette
• General knowledge of web applications, PC knowledge and Microsoft Office applications
• Skill in working in a collaborative team environment
• Good organizational skills

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• High school diploma or GED

PREFERRED QUALIFICATIONS:

• At least 1 year of related work experience
• Bilingual in English and Spanish

Hourly Pay Rate is $15.60.

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Required

Preferred

Job Industries

• Other