Member Services Advocate

Providing exceptional customer service in a fast-paced environment, the full-time remote Member Services Advocate will manage member inquiries, process enrollments, and resolve issues while ensuring a positive member experience. Key responsibilities Handle member inquiries and provide resolutions that reflect the Member Experience philosophy of Speed, Accuracy, and Style Enroll members in coverage and assist management with member complaints Demonstrate a thorough understanding of AAA Life products and processes to support member needs Required qualifications High School diploma required; some college coursework preferred Minimum 2 years' experience in a customer service-related position Flexibility to work overtime and weekends as needed Basic understanding of life insurance company operations and products preferred Experience navigating multiple computer applications and telephone technologies desired