Relationship Associate

Relationship Executive

Make your mark at one of the biggest names in payments. We're looking for a Relationship Executive to join our ever evolving Enterprise - Mid Market team and help shape the future of global commerce.

What you'll own:

• You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.
• Support commercial aspects for merchant accounts within the Mid-Market relationship portfolio; queries involving product, pricing, and contract negotiations.
• Manage inbound client requests as a collective team.
• Collaborate across the Mid-Market team, support teams, and cross-sales team to bring cohesive engagement to clients while determining the necessary next action.
• Advocate for clients internally across support teams for query resolution or prioritization.
• Develop merchant-facing materials to support product cross-sell opportunities or account reviews based on thorough understanding of merchant strategy and growth ambitions.
• Track and manage ongoing client projects within Salesforce.
• Gain a deep working knowledge of company products and services.
• Minimal US-domestic travel may be required for this role.

What you'll bring:

• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking 'big picture' to identify new commercial opportunities.
• Communicates ideas both verbally and in written form in a clear and professional manner.
• Organizational and time management skills required to handle multiple projects across our customers.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Team skills, including the ability to establish and maintain effective working relationships

It's a bonus if you have:

• Previous experience or internships in client-facing roles, relationship management, or sales
• Familiarity with payment processing
• Demonstrated success in fostering collaboration in previous academic or professional settings

About the team:

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $91,300.00-$134,500.00. This range reflects what we reasonably expect to offer based on the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate's experience, job-related skills, and relevant education or training. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.