Program Assistant - Brooklyn CAC

Summary Safe Horizon’s Child Advocacy Center plays a critical, front-line role in responding to child sexual abuse and severe physical abuse by providing a coordinated and collaborative approach to the investigation of such cases, while ensuring that victims receive immediate, effective support. The Program Assistant is the first point of contact for all children and families entering the CAC. The Program Assistant welcomes and orients every child and non‑offending family member to the CAC and immediately links the family to the appropriate CAC service providers. The Program Assistant plays a critical role in creating an environment that is safe, welcoming and upholds the core values and mission for the CAC. Responsibilities Learn and integrate a trauma‑informed, client‑centered approach, using an anti‑oppressive lens, into your work with clients, staff, and members of the CAC multidisciplinary team. Welcome all visitors and orient them to the site/space. Actively manage the experience of clients, visitors, partners and staff. Collaborate with and link families to members of the multidisciplinary team to ensure that all clients and visitors are responded to in an efficient and expeditious manner. Manage the client reception and child play areas so that they are properly supervised, child‑focused, trauma‑informed, and safe for all clients. Engage children in age‑appropriate activities while they wait for services. Provide support and assistance to caregivers and children in a client‑centered manner while they wait for services. Answer and direct telephone calls, faxes and mail directed to department of site. Enter data into CMS, the CAC’s case‑tracking database. Perform administrative and clerical office duties including report preparation; administer petty cash, metro cards, Uber and parking garage vouchers; process payment requests. Assist the Administrative Coordinator in supervising reception area volunteers. Straighten up the playroom, interview/observation rooms and counseling rooms at the end of every day. Perform other program‑related duties as necessary. Qualifications High school equivalency or high school diploma. Foundation computer skills (e.g., data entry, internet use, email communication). Interpersonal work experience in a fast‑paced environment such as human service, customer service or related field is a plus. Desire to engage with children and families impacted by violence and trauma. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range $23.08 - 25.38 hourly. Full‑time Hours 35 Hours per week. Full‑time Benefits Vacation Time Paid Sick Time Holidays Medical Dental Vision 403(b) Retirement Plan Company Life Insurance Medical/Dependent Care Flexible Spending Accounts Tuition Assistance Program Commuter Benefits Program Gym Reimbursement Parental Leave Employee Learning Center #J-18808-Ljbffr Safe Horizon