New Patient Coordinator/Scheduler

Job Description

Job Description

Cancer Specialists of North Florida is recruiting for an experienced New Patient Coordinator/Scheduler for our busy Northside Office.  The New Patient Coordinator is responsible to schedule all new patient appointments and test in an efficient and timely manner. Serves as a liaison between patient and medical staff. This position answers and directs incoming phone calls, handles new patient referrals, collects out-of-pocket visit fees, and obtains and enters all authorization and correspondence pertaining to referrals into appropriate computer systems and patient charts.  

This role will be responsible for assisting with financial counselling as needed. 

Essential duties and responsibilities include the following: 

• Obtains demographic and insurance information on all new patients. Obtains copy of patient’s insurance cards and current driver’s license for file. 
• Registers all new patients into the system. Prepares and organizes new patient charts. 
• Confirms patient insurance verification and eligibility on all new patients. Obtains pre-authorization of services and/or referrals. Assess patient financial requirements and advises patients and families on insurance benefits, co pays and financial obligations.
• Resolves patient questions and complaints regarding insurance billing and adjusts account as necessary.
• Schedules new patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. 
• Arranges for patient financial counseling as needed
• Performs financial counseling process and forwards to Billing Office.
• Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
• Schedules outpatient appointments/testing and hospital admission upon request for new patients. Obtains necessary pre-certification as required.
• All other duties as assigned

Full-time Position, Monday – Friday

Location Address: 725 Skymarks Drive, Jacksonville, FL 32218

Education and Experience: 

• High School Diploma or Equivalent

• Minimum of one (1) year office experience, preferably in a medical office setting

Compensation and Benefits:

• Salary is commensurate with experience and qualifications

Cancer Specialists of North Florida is an "EEO Employer” and “Drug Free Workplace”