Service Advisor

Job Description At St. Marys Chrysler Dodge Jeep, we know that your car is more than just a way to get from point A to point B; it’s a vital part of your daily life. That is why we are looking for a Service Advisor who truly cares about people as much as they care about vehicles. Nestled in the heart of St. Marys, our dealership is a place where community matters and every face we see in the service lane is treated like family. You will be the bridge between our busy shop floor and our wonderful customers. Your role isn't just about processing paperwork; it’s about providing peace of mind. We are looking for someone who finds joy in making someone’s day a little bit easier and who wants to be part of a team that works together to keep our town moving. If you appreciate a supportive atmosphere, value honest communication, and want a workplace where your personality is just as important as your technical knowledge, we would be thrilled to talk with you about joining our service family. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Retirement Plan Responsibilities Greet every customer with a friendly face and a willingness to help as soon as they walk into our service drive. Carefully listen to the concerns our customers have about their vehicles and translate those into clear, actionable notes for our technicians. Keep our customers updated on their vehicle’s status throughout the repair process, making sure they never feel left in the dark. Prepare detailed estimates and explain the necessity of repairs in a transparent, honest manner. Manage the daily shop schedule to ensure our technicians have a steady workflow and our customers get their vehicles back as promised. Foster a positive environment where every customer feels valued and respected, regardless of the size of the repair. Requirements At least two years of experience in an automotive service or customer-facing role. Valid driver's license with a clean driving record. Solid understanding of automotive maintenance and repair terminology. Proficiency in using dealership management software or similar scheduling systems. Ability to walk customers through technical repairs in a clear, easy-to-understand way. A genuine passion for vehicles and helping people get back on the road safely. #J-18808-Ljbffr St. Marys Chrysler Dodge Jeep, Inc.