Coordinator, Household Goods

Household Goods Coordinator

Location: Alexandria, Virginia

Company: Kinetix International Logistics

Kinetix International Logistics currently supports thousands of relocations for our Fortune 500, NGO, and governmental clients in over 100 countries globally. We have experience ranging from relocation-related services to move management support to logistics for medical supplies, vehicles, heavy machinery, and IT equipment. We regularly operate in areas ranging from developed metropolitan and suburban locations to conflict and disaster zones, and are a proven expert in relocation and logistics, no matter how simple or complex the task at hand. In addition, our volumes and extensive global network allow for competitive prices and agile response regardless of service or location.

We are currently seeking a Household Goods Coordinator to join our Alexandria, VA office. This is a hybrid position, so candidates must be able to go into the office. 100% remote work is not an option.


About the Role

Are you highly organized, customer-focused, and great at keeping things moving? As a Household Goods Coordinator, you'll be the go-to person ensuring our clients experience smooth, stress-free relocations. From the first phone call to final delivery, you'll manage every detail, communicate with customers and partners, and make sure shipments arrive on time and within expectations.

This role is a great fit for someone who is organized, proactive, and thrives in a fast-paced, service-focused environment.

Responsibilities

• Coordinate household goods relocations from initiation through delivery.
• Serve as the main point of contact for transferees, providing updates, guidance, and support.
• Assign and manage service partners and create account files.
• Review surveys, confirm move details, and match services to customer needs.
• Obtain rates from destination agents, perform rate pulls, and prepare accurate cost estimates.
• Prepare shipment status reports and secure approvals for additional services when needed.
• Collect and review customs documents for international moves.
• Book ocean, air, and LTL/TL freight; prepare all required shipping documents (including airway bills).
• Track shipments across all transport modes until delivery.
• Work with accounting on invoicing, receivables, and payables.
• Support the operations team with additional tasks and projects.

Qualifications

• 3-5 years of customer service or coordination experience (relocation or logistics experience strongly preferred).
• GSA or ITGBL relocation experience is a plus.
• Familiarity with booking air, ocean, and LTL/TL freight is highly preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• High attention to detail and a customer-focused mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and strong computer/math skills.

Why Join Kinetix?

• Make a meaningful impact by helping individuals and families through major life transitions.
• Work in a dynamic, fast-moving environment where no two days are the same.
• Gain experience in a global industry with opportunities to learn about logistics and international shipping.
• Join a supportive and collaborative team that values initiative, accuracy, and outstanding service.

Compensation & Benefits

• Hybrid work environment, standard business hours.
• Company-paid employee medical coverage (voluntary dental, vision, and buy-up options available).
• 401(k) retirement program.
• Paid vacation, sick time, and holidays with your birthday off.
• Retention Bonus
• Casual dress code.

If you are interested in this opportunity, please submit your resume and cover letter with salary expectations .