Advanced Medical Support Assistant

AMSA Administrative Support Duties

The AMSA provides specialized and expert administrative support to Veterans while working collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, specialty clinics, and the Care in the Community programs). Work involves specialized administrative judgment and the flexible use of a wide range of clinical processes relating to access to care across the community.

• Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communication during the inpatient to outpatient discharge).
• Communicate with non-VA medical facilities; prepares correspondence for patients; manages a system for follow-up care such as new consults, tests, labs etc.). and other duties assigned for the proper and timely treatment of patients.
• Maintains and coordinates appointment schedules for all community care consults.
• Communicates with community providers to ensure acceptance of VA patients and payments.
• Prepares any required pre-appointment documents including referral forms and release of information documents.
• Coordinates scheduling of appropriate level of care and documents scheduling efforts in the appropriate consult.
• Obtains medical documentation from community providers ensuring coordination and communication regarding services rendered.
• Communicates with PACT teams regarding urgent requests or requests for further treatment for continuity of care.
• Coordinates internal and external care between customers and providers.
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• All other duties as assigned.

Work Schedule: Monday to Friday, 7:30 am to 4:00 pm

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 00792F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized